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Forum Discussion
RBRE960 DHCP issue?
I have an RBRE960 with three RBSE960 units. Two are wired, and one is connected wirelessly.
I’m experiencing major issues with my devices losing connection to the network. My iPhone suddenly drops the connection and gets a 169.254 address. The same happens with my Apple TV, Mac, etc. To fix it, I have to forget the network on the device and reconnect. I have the latest firmware installed, v7.2.7.15.
What could be causing this, and how can I resolve it?
Thanks in advance!
30 Replies
What model iPhone do you have and what iOS version is on the iPhone, ATV and Mac?
Only happening with Apple devices?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.Is IPv6 enabled on the RBR?
Using detected ISP DNS or custom DNS like Cloudfare or Quad9?
What is the size of your home? Sq Ft?
What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 🛰What channel configurations are currently set on the router?
Try 1 and 40 or 11 and 48.
Be sure to disable any MAC Address randomizers on phones and pads while at home:
NETGEAR Mobile Applications and Android/Apple/Windows Devices FAQ | NETGEAR CommunitiesI have different models of iPhone, both 15 and 16. The same goes for Macs, several different MacBook Pros, both older and newer models. I also have the latest Apple TV. I only use Apple devices wirelessly, so those are the only ones I can verify the issue on. However, other wireless devices like cameras also frequently lose their signal, so it’s likely happening to all wireless devices on the network.
I have fiber, and the converter in the house is a Genexis XG6846. I use CAT6A cable from the converter to the RBRE960.
IPv6 is enabled. ISP DNS is detected.My house is roughly 3,900 square feet. The building is very thick concrete and brick. The distance between the RBRE and RBSE units varies between 30–40 feet. I’m currently using Auto channel and 40, but I can try 11 and 48.
What iOS versions are on the phones and Macs and laptops?
Please disable IPv6 on the RBR. Been some known issues with Apple devices and IPv6.
I have IPv6 disabled on my 960 series currently online and not seeing any issues with my Apple devices.
Be sure to disable any MAC Address randomizers on phones and pads while at home.
Has this been happening all along or or just started happening?
Concrete and steel will be problematic for wifi systems.
I have different models of iPhone, both 15 and 16. The same goes for Macs, several different MacBook Pros, both older and newer models. I also have the latest Apple TV. I only use Apple devices wirelessly, so those are the only ones I can verify the issue on. However, other wireless devices like cameras also frequently lose their signal, so it’s likely happening to all wireless devices on the network.
I have fiber, and the converter in the house is a Genexis XG6846. I use CAT6A cable from the converter to the RBRE960.
IPv6 is enabled. ISP DNS is detected.
My house is roughly 3,900 square feet. The building is very thick concrete and brick. The distance between the RBRE and RBSE units varies between 30–40 feet. I’m currently using Auto channel and 40, but I can try 11 and 48.
To confirm, did these issues only arise when you started using firmware v7.2.7.15?
No. Have had this issues about a year now.
Hello Ekkoh ,
Welcome to the NETGEAR Community!
I understand that you are experiencing issues with your RBRE960 on firmware version 7.2.7.15 when connected with an ethernet cable. Please install the latest released firmware version 7.2.8.5 then monitor your network to verify if the issue persists.
Please navigate to the link below for your RBRE960 Firmware version 7.2.8.5:
https://www.netgear.com/support/product/rbre960
Best,
Kevin
NETGEAR Team
Thanks! That seems to have solved the issue with the satellites connecting via Wi-Fi instead of cable. However, my original problem has gotten even worse with firmware 7.2.8.5. I constantly lose the IP address on my devices and get assigned a 169.254 address.
What devices are loosing an IP address? brand and model please.
How was the system updated? Manually or Automatic?
RBS first then RBR lastly?
After the system was updated did you continue to use the system or power cycle the system OFF for 1 minute then back ON?
Is the separtate 6Ghz wifi network disabled or enabled?
Thanks! That seems to have solved the issue with the satellites connecting via Wi-Fi instead of cable. However, my original problem has gotten even worse with firmware 7.2.8.5. I constantly lose the IP address on my devices and get assigned a 169.254 address.
More strange things. There is no cable between “Ovan” and “UTB”. “UTB” is connected with cable directly to RBRE.
Didnt help with new firmware. Attached screen photo. Device "Entre" is connect with cable to RBRE but still uses WiFi. Even with poor backhaul status.
Might turn OFF the other two RBS and bring the one RBS to same room as the RBR and ethernet connect the RBR directly behind the RBR and see if the status will change to WIRED. IF it does, you will need to check into the cabling issue between the remote location where the RBS normally is placed and all cable lines in between there and the RBR.
