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Forum Discussion
RBR/W760 Firmware
latest RBR760 / RBS760 Firmware Version 6.3.8.11
https://kb.netgear.com/000070428/
my router and satellite have.
V6.3.8.11_1.4.83
V6.3.8.5
online update does not detect an update
I downloaded the appropriate update and tried a manual update
The update worked for my Router
but the satellite complains of firmware file being incorrect
14 Replies
I downloaded the appropriate update and tried a manual update
The update worked for my Router
but the satellite complains of firmware file being incorrectDid you try to install the router firmware on the satellites? That would show the error you are seeing.
Hello evantdavies,
Welcome to the NETGEAR Community!
Please be sure to use the RBS760 firmware that is attached to the link below":
https://kb.netgear.com/000070428/
Please let us know if you are still having an issue with updating your RBS760 after using the provided link!
Best,
Kevin
NETGEAR Team
I am confronting the same or related issue. The problem I have is that I cannot login to either of my RBS760 satellites. I get a dialog asking for my credentials but after submitting them the window is either blank or the sign-in dialog remains. If I enter bogus credentials a login message does appear. I have gone through factory reset and moving a satellite so that is could connect to the router with wired backhaul. I am basically stuck and unable to update firmware. In fact I am only attempting to do a manual firmware update because the online update has been returning no updates since the 6.3.8.11 release in December 2025.
The most recent firmware is v6.3.8.11, released Dec 12, 2025.
https://kb.netgear.com/000070428/
Thus, it is not surprising that the system does not report anything more recent.
I should have been more specific. Currently I am on 6.3.8.5 and want to update to 6.3.8.11. Problem is that I am unable to login to the web interface on my RBS760 satellites.
So the RBRs log in is not working for the RBS loging web pages? RBS log in should be same as RBRs.
Try admin and "password" to test on the RBS.
Yes. I am using the same credentials for RBR and RBS which are Username=admin and Password=<password>. The credentials are not rejected but the result is a blank window or a window with the login dialog displayed again. I am trying to attach a screenshot but it is not uploading.
Ok.
Ya attatching or coping and pasting pictures in the post isn't working currently. You can post up on a cloud are and post this link if you have time.
If the RBS are connected to the RBR, you might do a full on factory reset and setup form scratch. During the walk thru with a PC and web browser, the system will check for a FW update and if seen, would get applied then. Should update the RBS. I recommend bringing the RBS to same room or near by the RBR so you can see the RBS front LEDs processing during this, once all is updated, you can return them to there remote locations.
Follow this guide to do the factory reset:
Orbi Systems Manual Factory Reset Process | NETGEAR Communities
Thanks for the link to the reset documentation. I had done a hardware reset on one of my RBS but will try the full setup.
Hope it works out. Keep us posted.
Hello Snorkel512 ,
Welcome to the NETGEAR Community!
We are sorry to hear that you are experiencing difficulties updating your RBR760 to firmware version 6.3.8.11. Please try to connect directly to your RBS760 to perform you manual update to firmware version 6.3.8.11.
For step-by-step instructions on how to manually update your RBR760 please navigate to the link below:
https://kb.netgear.com/31573/How-do-I-manually-upgrade-firmware-on-my-Orbi-router-using-orbilogin-comPlease navigate to the link below for instructions on how to successfully factory reset your Orbi system:
https://kb.netgear.com/31486/How-do-I-reset-my-Orbi-system-to-factory-default-settings
In the future, please create a new post to discuss issues that you are experiencing.
Keep us posted!
Best,
Kevin
Community TeamI had the same issue. What solved it for me was doing a manual update of the satellites, but crucially using another browser. Safari failed the same way you describe. When I used Brave it worked without issues.
