Hi all, First of all sorry if someone already posted this issue here but I was unable to find the exact same issue on my own. I bought a RBR750 with 2 RBS750 satellites, and managed to connect th router with the first satellite without an issue. I have been trying to connect the second one for 2-3 days lately but I am unable to connect it.I tried:- plugging the satelitte to power and follow the step on the orbi app but the satellite just keeps flashing white and is never detected- doing factory reset and re-doing the steps on the orbi app, but still flashing white and not detected- bringing the satelitte to the same room as the router... no luck what else can I do? I am not able to send a message to Netgear on top of that... thanksJoe

joe_var wrote: what else can I do? I am not able to send a message to Netgear on top of that... Netgear provides 90 days of "complimentary support" with the purchase of Orbi systems. When the purchase is registered with Netgear, there is a link to "Contact Support". See https://kb.netgear.com/26904/How-do-I-register-a-product-on-MyNETGEAR Many of us who participate on the forum are more familiar with using the Orbi web interface than using the Orbi 'app'. It would help if you could access the Orbi router using a web browser and select the Home Page menu item "Add Orbi Satellite". In the User Guide, see page 18 for how to access the router: https://www.downloads.netgear.com/files/GDC/RBK752/RBK752_UM_EN.pdf

What Firmware version is currently loaded?What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? joe_var wrote: Hi all, First of all sorry if someone already posted this issue here but I was unable to find the exact same issue on my own. I bought a RBR750 with 2 RBS750 satellites, and managed to connect th router with the first satellite without an issue. I have been trying to connect the second one for 2-3 days lately but I am unable to connect it. I tried: - plugging the satelitte to power and follow the step on the orbi app but the satellite just keeps flashing white and is never detected - doing factory reset and re-doing the steps on the orbi app, but still flashing white and not detected - bringing the satelitte to the same room as the router... no luck what else can I do? I am not able to send a message to Netgear on top of that... thanks Joe

CrimpOn wrote:joe_var wrote:what else can I do? I am not able to send a message to Netgear on top of that...Netgear provides 90 days of "complimentary support" with the purchase of Orbi systems. When the purchase is registered with Netgear, there is a link to "Contact Support". Seehttps://kb.netgear.com/26904/How-do-I-register-a-product-on-MyNETGEAR I registered it on the NETGEAR website but since I bought this pack used from Amazon, the 90 days are over. Many of us who participate on the forum are more familiar with using the Orbi web interface than using the Orbi 'app'.It would help if you could access the Orbi router using a web browser and select the Home Page menu item "Add Orbi Satellite".In the User Guide, see page 18 for how to access the router:https://www.downloads.netgear.com/files/GDC/RBK752/RBK752_UM_EN.pdf I understand, and acutally I also tried using the web interface of my router to no avail... "Satellite setup failed."What concerns me is that it won't stop flashing white... I do not see any other color or else. thanksJoe

FURRYe38 wrote:What Firmware version is currently loaded? The loaded SW is V4.6.5.14_2.0.54.What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?The modem is from SAGEMCOM and model is LIVEBOX 5 from Orange France. thanks a lot in advance.Joe

Does the RBS connect to the RBR if you ethernet connect it to the back of the RBR? Does it get a IP address for the RBS seen on the RBRs web page? Your ISP modem seems to have a built in router and wifi already. This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAThttps://kb.netgear.com/30187/How-to-fix-issues-with-Double-NATCouple of options,1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop

RBS750 not connecting to RBR750 | NETGEAR Communities

13 Replies

CrimpOn
Guru
Jun 07, 2022
joe_var wrote:

what else can I do? I am not able to send a message to Netgear on top of that...

Netgear provides 90 days of "complimentary support" with the purchase of Orbi systems. When the purchase is registered with Netgear, there is a link to "Contact Support". See

https://kb.netgear.com/26904/How-do-I-register-a-product-on-MyNETGEAR

Many of us who participate on the forum are more familiar with using the Orbi web interface than using the Orbi 'app'.

It would help if you could access the Orbi router using a web browser and select the Home Page menu item "Add Orbi Satellite".

In the User Guide, see page 18 for how to access the router:

https://www.downloads.netgear.com/files/GDC/RBK752/RBK752_UM_EN.pdf
- joe_var
  Aspirant
  Jun 07, 2022
  CrimpOn wrote:
  joe_var wrote:
  what else can I do? I am not able to send a message to Netgear on top of that...
  Netgear provides 90 days of "complimentary support" with the purchase of Orbi systems. When the purchase is registered with Netgear, there is a link to "Contact Support". See
  https://kb.netgear.com/26904/How-do-I-register-a-product-on-MyNETGEAR
  I registered it on the NETGEAR website but since I bought this pack used from Amazon, the 90 days are over.
  
  Many of us who participate on the forum are more familiar with using the Orbi web interface than using the Orbi 'app'.
  It would help if you could access the Orbi router using a web browser and select the Home Page menu item "Add Orbi Satellite".
  In the User Guide, see page 18 for how to access the router:
  https://www.downloads.netgear.com/files/GDC/RBK752/RBK752_UM_EN.pdf
  I understand, and acutally I also tried using the web interface of my router to no avail... "Satellite setup failed."
  What concerns me is that it won't stop flashing white... I do not see any other color or else.
  
  thanks
  Joe
FURRYe38
Guru
Jun 07, 2022
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

joe_var wrote:

Hi all,

First of all sorry if someone already posted this issue here but I was unable to find the exact same issue on my own.

I bought a RBR750 with 2 RBS750 satellites, and managed to connect th router with the first satellite without an issue. I have been trying to connect the second one for 2-3 days lately but I am unable to connect it.

I tried:

- plugging the satelitte to power and follow the step on the orbi app but the satellite just keeps flashing white and is never detected

- doing factory reset and re-doing the steps on the orbi app, but still flashing white and not detected

- bringing the satelitte to the same room as the router... no luck

what else can I do? I am not able to send a message to Netgear on top of that...

thanks

Joe
- joe_var
  Aspirant
  Jun 10, 2022
  FURRYe38 wrote:
  What Firmware version is currently loaded?
  
  The loaded SW is V4.6.5.14_2.0.54.
  What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
  The modem is from SAGEMCOM and model is LIVEBOX 5 from Orange France.
  
  thanks a lot in advance.
  Joe
  - FURRYe38
    Guru
    Jun 10, 2022
    Does the RBS connect to the RBR if you ethernet connect it to the back of the RBR?
    
    Does it get a IP address for the RBS seen on the RBRs web page?
    
    Your ISP modem seems to have a built in router and wifi already. This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
    https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
    Couple of options,
    1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
    2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
    3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop

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RBS750 not connecting to RBR750