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Unable to see Satellite AP
I have a recent RBR860 that replaced an aging Deco system. Since installing, the satellite has been rock solid in my home office that is detached from my house. This week however, it started constantly dropping out and reconnecting and continues to do so. I also have never been able to view the satellite in my app configuration so struggling to troubleshoot. The only big change is the fact we had a Vivint security system installed and wondering if that is now creating significant interference in the system. This is connected directly to the ISP wifi rather than the mesh to avoid crowding my mesh network but since all security devices are wireless, wondering if this isn't the issue.
I've rebooted 2x and relocated the satellite to the closest distance possible short of placing it outside in the elements. I'm not convinced the satellite is connected since I have zero agility to see it in the app. Everything worked perfectly until this week so not sure if there was some kind of update or if it really is the security system. Happy to provide more information if anyone needs it to assist in the troubleshooting.
App: 2.24.0.32733
Firmware: v7.2.4.5
Model: #rbr860
Thank you both for your assistance. At the end of the day, I unplugged all internet equipment in the house for like 10 min the reconnected one at a time. I also relocated the furtherst AP about 15' closer and is now as close as possible without sitting outside the MIL suite. After doing this, everything seems to have stabilized again and has been solid without a single drop or latency for a few days now (beyond the neighborhood power outage thanks to lack of notification from power company lol)
I do have an issue when I walk between buildings that I have to reconnect to the AP in that building for some reason but it's easy to do. Not sure if this is a setting in the system or just how the Orbi is but as soon as I'm out of range of one, I have to reconnect to the other. Inconvenient and didn't do this with my old Deco system but it's easy to adjust for.
19 Replies
So was the system working well before this security system was installed?
Does this security system have wireless capabilities of it's own?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.How many RBS are deployed?
What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS🛰️ to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 🛰️What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.So was the system working well before this security system was installed? Yes, worked seamlessly and FAST
Does this security system have wireless capabilities of it's own? All the different sensors (doors, motion, cams) connect wirelessly to the security hub. The hub is connected specifically to the ISP wifi and not the mesh.
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? Uncertain, the ISP equipment was provided by Suddenlink, now known as Optimum. It is an Altice branded equipment and I have no access to their stuff as they are a royal PITA.
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended; I have no idea unfortunately how this is wired as the connection was already present in a new build. Builder was an idiot but as mentioned, I've had zero issues to date until just this week post install of the security system.How many RBS are deployed? 1 main and 1 satellite
What is the size of your home? Sq Ft? ~2000 sq ft but two buildings. "A" is the approx location of the primary AP and "2" of the satellite in my home office. This is approximately ~50 ft and is about as close as I can possibly get short of running cables across the floor of my main home. Both APs are along outer walls of the buildings and "2" next to a window on top of the fridge there.I have not rebooted the ISP or main router at this point in time, just the satellite 2x; once in it's original location closer to the door of the garage then again when relocating it into the kitchen of the office area where "2" is currently sitting.
If the Orbi was working before the security system went in and not is experiencing problems and the security system is some wireless abilities, maybe the cause of what your seeing. Would be telling if you were to completely turn OFF this security system, as to not cause any alarms, and see if the Orbi worked again as before.
Might ask the mfr of this security system about it's wifi abilities, channels and frequencies used. If there are any similar channels used as on the Orbi system, try and move the channels far apart from each system as possible.
Ericasjourney wrote:
This is connected directly to the ISP wifi rather than the mesh to avoid crowding my mesh network but since all security devices are wireless, wondering if this isn't the issue.
My searches appear to indicate that the Vivint sensors operate in the 345MHz frequency range.
Thus, the sensors are not likely to be interfering with Orbi WiFi. If it is the base station that is connecting to WiFi, I suggest connecting the base station to Orbi WiFi and disabling the ISP WiFi. My Simplisafe base station is connected to Orbi WiFi and has never created any sort of problem.
Unfortunately I cannot disable the ISP Wi-Fi as we also have TV from them and they hardcode their Wi-Fi to the cable box and that will kill my cable (completely stupid I know). I KNOW their Wi-Fi and mine likely collide but cannot do a thing about it until the new ISP being built out moves into my neighborhood in the next 12 months
How close is the ISP modem and security devices hub to the Orbi RBR? I presume at least 10 feet or more distance?
What channels is the ISP modem using for the TV? Far apart channels.
Seems like there maybe some noise going on here thats causing problems.
