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SporadicWifi's avatar
SporadicWifi
Tutor
Nov 28, 2023

I am having the worst disconnection problems imaginable

How were you able to get the new Firmware? I am having the worst disconnection problems imaginable.

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  • FURRYe38's avatar
    FURRYe38
    Guru
    Nov 28, 2023

    So can you explain what "worst disconnection problems" means and give more details? 

     

    What Firmware version is currently loaded?
    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
    Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended. 
    How many RBS are deployed? 
    What is the size of your home? Sq Ft?

    What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR📡 and RBS🛰️ to begin with depending upon building materials when wired or wirelessly connected.
    https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite ‌‌🛰️

     

    What devices do you have connected? 

    Does this happen with the RBS turned OFF? 
    Does this happen with both wireless and wired devices? 
    What channel configurations are currently set on the router? 

    • SporadicWifi's avatar
      SporadicWifi
      Tutor
      Nov 28, 2023

      I finally tried contacting support this morning after having these issues for a month.  I did hours of researching and reading on this to try and solve my own issues, because it helps me learn.  I have been waiting all day for them to call me back.  My wife streams for a living from her iPhone and it's been a nightmare with the constant disconnects, not being able to connect back to our wifi, etc.  Old Orbi system 850 works flawlessly.

      • Orbi Firmware Version 9.10.1.4
      • Issues are worst with our 2 iPhone 15 Pro's and 1 Apple iPad Pro - I turned off private wifi and limit IP Address Tracking on all, and have even turned off Wifi 6E from the phone (this helped big time).  We'll notice our devices disconnected from WiFi often, and won't have the ability to get back on it until we "forget Wifi" and start over from scratch.
      • I've tried doing resets on the 970 system from scratch and that did not help
      • WiFi will blip off for a second a couple times a day interrupting Microsoft Teams calls on HP laptop, interrupting YouTube TV streams (this happens very little).
      • Verizon Fios 1 Gig up/down
      • 2.4 GHz channel 11
      • 5 GHz channel 48

         

        I've been playing around with different layouts between 1 and 2 RBS in addition to the router in 4,600 sq ft between 3 floors.    This is my third Orbi system I've upgraded to, none of my disconnection problems happened until the 970 system.

  • Straq's avatar
    Straq
    NETGEAR Expert
    Dec 05, 2023

    Hi There,

     

    Engineering Team here. If one satellite is in issue state, more than likely it was causing your clients to get disconnected due to this bad satellite. Can please factory reset the satellites just to make sure they are in a good state. 

     

    Please let us know right away if you encounter issues again

    • SporadicWifi's avatar
      SporadicWifi
      Tutor
      Dec 06, 2023

      Both Satellite's factory reset.  Still having disconnection problems with iPhone 15 Pro Max.  Did a reset of network settings on iPhones and will monitor.