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Forum Discussion
I move around between the three (1 Router) and (2 satellites)
NO, it does not. Now when I move around between the three (1 Router) and (2 satellites) I have IOS devices that I literally have to turn OFF the wifi for 15 seconds and turn it back on to get it to work. I NEVER had this issue before this upgrade. Also, now I cannot get over 12 hours out of it and the whole system reboots and that was NEVER an issue either. The third issue is I will have a wireless device 7 ft. from a satellite but yet it will go thru 3 walls and 80 ft. to connect to the router instead! Not the one it can see in front of it! 4th the IOS app on the phone and the app on the computer do NOT match. One will tell me I have 52 devices connected, the other tells me 40. Then some wireless it says are wired?? The system was up 32 days before this upgrade the router wired to the first satellite and then the second satellite 5/6 Ghz. Not I cannot get the wireless satellite over 2.4Ghz period. Its like they turned down the power on them. BUYER BEWARE. I'm moving on I think to something more stable.
10 Replies
I have sent you an email direct with all info requested.
Hi sysop ,
Thanks for the update. I’ve seen your message here and will follow up with our engineering team. We’ll get back to you with the next steps. Thanks again for your help.
Austin
Hi sysop ,
Thank you for sharing these details — we’re sorry to hear about the issues you’re experiencing after the firmware update.
To help us investigate this thoroughly, could you please provide a bit more information on the following items?- Firmware upgrade path
- Which firmware version were you using before the upgrade, and which version are you currently on?
- Device behavior
- When your iOS devices disconnect, do they switch to 5G/cellular, or do they remain on Wi-Fi but lose Internet access?
- Approximately how many devices disconnect at the same time?
- Satellite connection
- For the satellite that only connects over 2.4 GHz, could you check the Orbi web UI → Advanced → Attached Devices and tell us what backhaul type it shows (2.4/5/6 GHz or Ethernet)?
- How far are the satellites from the router? Any walls or floors between them?
- App mismatch
- When the mobile app shows 52 devices and the web UI shows 40, could you share screenshots of both views?
- Do incorrect wired/wireless labels appear only in the app, or also in the router’s web interface?
- System reboot issue
- Around what time does the system reboot?
- After rebooting, do the LEDs on the router and satellites behave normally?
- IPv6 / Wi-Fi configuration
- Is IPv6 enabled or disabled after the upgrade?
- Were any Wi-Fi settings changed prior to seeing these issues?
If you're willing, enabling debug logging will greatly assist our engineering team in identifying the root cause. We can share the steps.
Thank you again for providing such detailed feedback.
We understand how frustrating this must be, and we’ll do our best to help you restore stable performance as quickly as possible.
Your answers will help us diagnose the issue and escalate it to engineering if needed.Austin
Caused lots of issues for me. I added some here a couple hours ago but have not shown up.
Please give feedback to the questions presented so we can help you figure out what is going on with your system. Hoping we can help you get the system working good for you.
So the system was working before this update?
Please give details on what devices our using?
What iOS version are you using?
What is the distance between the RBR and RBS?
How big is the home in sq feet?
How was the system updated? Via Auto Update or did you manually yourself? RBS first then RBR lastly?
How are you determining the system is rebooting?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.
Using ISP Detected DNS or custom DNS?
Is IPv6, Armor, SPC or Traffic Enabled or disabled?
Which ISP are you connected with?How many devices in total do you have connected to the system?
What wifi channels are you using?
Had a power cycle OFF then back ON of the system been performed since you updated FW?
This system have never been right since day 1 as far as I am concerned. Ran Google for years with no issues but went to fiber and they are not fast enough so spent the $1800 for 3 of these. The router just disconnects when it wants to. No rhythm or reason.
- Firmware upgrade path
Automatic upgrades thru the app.
- Which firmware version were you using before the upgrade, and which version are you currently on?
Firmware is ALWAYS the latest. Now is on V19.13.2.1_1.3.35
- Device behavior
- When your iOS devices disconnect, do they switch to 5G/cellular, or do they remain on Wi-Fi but lose Internet access?
My iPhones will go to 5K as the Wi-Fi is gone.
- Approximately how many devices disconnect at the same time?
When the router reboots or disconnects naturally the satellites lose their connection and everything on them.
- Satellite connection
- For the satellite that only connects over 2.4 GHz, could you check the Orbi web UI → Advanced → Attached Devices and tell us what backhaul type it shows (2.4/5/6 GHz or Ethernet)?
2.4Ghz
- How far are the satellites from the router? Any walls or floors between them?
The Satellite that is on 2.4 this time (sometimes it does 5/6Ghz.to the other satellite) Goes RIGHT BY another satellite that is Ethernet to the router half the distance from it. But it goes right by that satellite all the way to the router in 2.4Ghz. When it attaches to the other wired satellite it will do 5/7 Ghz.
- App mismatch
- When the mobile app shows 52 devices and the web UI shows 40, could you share screenshots of both views?
Attached, sometimes I get an app that looks like the green one right off the bat as well and I don’t have family control. But wired things will show as wireless and offline, wireless will show as wired. It’s crazy.
- Do incorrect wired/wireless labels appear only in the app, or also in the router’s web interface?
BOTH
- System reboot issue
- Around what time does the system reboot?
No special time. Sometimes it last for 12 days, 2 days, last night 12 hours. This morning it lasted 2 hours.
- After rebooting, do the LEDs on the router and satellites behave normally?
When they settle down, the lights yes. But devices are not connected to the closest satellite. It will fix itself if it can stay up long enough, they will move to the satellite or router where they should be. This morning a wireless device is 7’ from an ethernet connected satellite but is going 60’ to another instead. The link to my switch only connected back at 1 gig instead of 2.5 as well. I had to unplug the cat cable and back in the get it to come back up on 2.5gig.
- IPv6 / Wi-Fi configuration
- Is IPv6 enabled or disabled after the upgrade?
IPv6 is disabled.
- Were any Wi-Fi settings changed prior to seeing these issues?
These issues have been here since I bought the system. Again, look at the account. But I’m just tired of putting up with it.
If you're willing, enabling debug logging will greatly assist our engineering team in identifying the root cause. We can share the steps.
Not an issue if it will help.
Thank you for the feedback.
Couple additional items please:
- Update thru the RBR web page or thru the Orbi app?
-
What is the distance between the RBR and RBS?
How big is the home in sq feet?
- What iOS version is on the iphones? iOS 26.1 has known fixes for some of there iPhone connections issues. I highly recommend trying it. I just updated to iOS 26.2 yesterday.
- What is the model # of the Nokia modem/ONT?
- Are you using ISP detected DNS on the RBR or custom DNS?
- What brand and model# is this LAN switch?
- What wifi channels are you using? I recommend 1, 6 or 11 on 2.4Ghz and 40, 44 or 48 on 5Ghz.
- We've seen issues with systems updated via Auto update or thru the Orbi app. I recommend that you download the currenty FW version files for the RBS and RBR and MANUALLY apply the FW to the RBS FIRST, then the RBR lastly using a ethernet connected PC at the RBR. I recommend bringing the RBS to clear by or in same room as the RBR for this. Please review and follow this guide to do this: Procedure to Manually Firmware Update Orbi and Nighthawk Mesh systems. | NETGEAR Communities
- After FW is fully updated, please follow this guide and performe a full on factory reset and setup from scratch: Orbi Systems Manual Factory Reset Process | NETGEAR Communities
Hoping after this, should see better operation of the system along with iOS updating as well.
