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Dazza762's avatar
Dazza762
Luminary
Nov 15, 2025

Issue with various apps on android devices

Since upgrading to the 870 mesh system various apps on my wife's android phone aren't loading. Everything is fine on iOS devices but apps such and the BBC News app are failing to load on the android phone. I really don't understand what's causing this as it seems to only affect android devices. Has anyone found a solution to this?

11 Replies

  • StephenB's avatar
    StephenB
    Guru - Experienced User
    Dazza762 wrote:

    I really don't understand what's causing this as it seems to only affect android devices

    Just to clarify this -

    1. These apps all load when the phone is not connected to the 870 wifi, but all fail to load when connected?
    2. Are there any apps that work correctly?  Email, Chrome, etc?
    • Dazza762's avatar
      Dazza762
      Luminary
      1. Yes, all apps load fine when not connected to the Orbi wifi
      2. Yes, some apps seem ok and the problem with certain apps is intermittent, they will work sometimes when connected to the Orbi but will fail to load at other times. 
      • StephenB's avatar
        StephenB
        Guru - Experienced User
        Dazza762 wrote:

        Yes, all apps load fine when not connected to the Orbi wifi
        Yes, some apps seem ok and the problem with certain apps is intermittent, they will work sometimes when connected to the Orbi but will fail to load at other times.

        Do you use mac address admission control?  Or have Armor or parental controls turned on?

         

         

  • plemans's avatar
    plemans
    Guru - Experienced User

    What modem/gateway is the router connected to? 

    are you using IPv6? or is it disabled?

    Did you try StephenB​ DNS recommendation? If you do and you have IPv6 enabled, make sure that you change the IPv6 DNS servers as well. (or just disable IPv6, we've seen tons of issues with some ISP's)

    • Dazza762's avatar
      Dazza762
      Luminary

      Router is connected directly to the fibre ONT. already on cloudflare DNS. IPv6 also on them. Haven’t tried disabling IPv6 yet. Will give that a go later.