After spending a lot of money on Orbi 970 + 2 satellites because I needed a guest network where a lot of people could connect, it is very disappointing to know that it doesn't work.It took me hours to even narrow it down to discover that the guest network does not work when connected via the satellite.Any official support or solutions please?

What modem/gateway is connected? What firmware version are you on? i have the 973 series and my guest network works fine. What error/problem are you seeing when you try to connect or connect?

Firmware VersionV9.12.2.1_1.2.10 I realized that when the guest(s) connects via the main router, it is fine. However, when a guest connects via a satellite, there will be no internet.The whole issue is that I have bought this router + 2 satellites because my router needs to be near my modem (provided by my ISP), and the satellite is meant to provide strong and good wifi for them to connect further away.

angrynor wrote: Firmware VersionV9.12.2.1_1.2.10----up to date if you're in the EU. there is a new version if you're not. are the satellites on the same version? Orbi RBE973S | WiFi 7 System | NETGEAR Support I realized that when the guest(s) connects via the main router, it is fine. However, when a guest connects via a satellite, there will be no internet.---are the satellites hardwired in or wireless? The whole issue is that I have bought this router + 2 satellites because my router needs to be near my modem----what modem/gateway is this? What model? (provided by my ISP), and the satellite is meant to provide strong and good wifi for them to connect further away.---You're correct in that. And mine do provide a working guest network.

1. as far as I am aware, yes2. satellites are wireless3. I can see that it is a FibreHome AN5506-01-A

Have you tried removing the satellites and re-syncing them? I'd also check their firmware version to see if its the same (you can do through the gui)

No internet on guest network connected via Satellite

18 Replies

plemans
Guru
May 18, 2024
What modem/gateway is connected?

What firmware version are you on?
i have the 973 series and my guest network works fine.

What error/problem are you seeing when you try to connect or connect?
- angrynor
  Aspirant
  May 18, 2024
  Firmware Version
  V9.12.2.1_1.2.10
  
  I realized that when the guest(s) connects via the main router, it is fine. However, when a guest connects via a satellite, there will be no internet.
  
  The whole issue is that I have bought this router + 2 satellites because my router needs to be near my modem (provided by my ISP), and the satellite is meant to provide strong and good wifi for them to connect further away.
  - plemans
    Guru
    May 18, 2024
    angrynor wrote:
    
    Firmware Version
    V9.12.2.1_1.2.10----up to date if you're in the EU. there is a new version if you're not. are the satellites on the same version?
    
    Orbi RBE973S | WiFi 7 System | NETGEAR Support
    
    I realized that when the guest(s) connects via the main router, it is fine. However, when a guest connects via a satellite, there will be no internet.---are the satellites hardwired in or wireless?
    
    The whole issue is that I have bought this router + 2 satellites because my router needs to be near my modem----what modem/gateway is this? What model? (provided by my ISP), and the satellite is meant to provide strong and good wifi for them to connect further away.---You're correct in that. And mine do provide a working guest network.
FURRYe38
Guru
May 21, 2024
How are RBS connected to the RBR? Wirelessly or ethernet connected?

angrynor wrote:

After spending a lot of money on Orbi 970 + 2 satellites because I needed a guest network where a lot of people could connect, it is very disappointing to know that it doesn't work.

It took me hours to even narrow it down to discover that the guest network does not work when connected via the satellite.

Any official support or solutions please?
- angrynor
  Aspirant
  May 23, 2024
  Wirelessly.
  - FURRYe38
    Guru
    May 23, 2024
    I recommend you give this reset process a try:
    
    https://community.netgear.com/t5/Orbi-WiFi-7-BE-Mesh-Systems/Procedure-for-Factory-Reset-of-RBE970-series-systems/td-p/2356837/jump-to/first-unread-message
    
    IF this fails to get Guest Network working thru the RBS, I would open up a support ticket with NG and ask about an RMA.

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No internet on guest network connected via Satellite