NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Orbi 770 Not Stable in AP mode
Recently purchased a 770 Orbi System to try in place of an existing Nighthawk router (RAX50v2) to get more coverage. The Nighthawk was in AP mode with our existing Zyxel router. I set up the Orbi to also be in AP mode and so far I cannot get any stability. Devices drop and reconnect every few minutes. I took out the 2 satellites to see if it was something to do with them and even. With just the 770 router connected, I am having difficulty maintaining stable connections. If I put the Orbi in router mode, it seems better but that is not something I want to keep in place. It has to work in AP mode.
I will probably return this setup and go with a different mesh network manufacturer but figured I would ask here first before boxing everything back up. I put the Nighthawk back in and all my connections are back working as expected.
Decided to ultimately return for a full refund. because I was able to get a competitor mesh product working as expected in AP mode.
10 Replies
What Firmware version is currently loaded?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.
Make sure the Zyxel router has it's wifi radios disabled.
How is the RBR configured for AP mode? Dynamic or Static IP configuration?
What devices are connected to the system?
What is the size of your home? Sq Ft?
What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected.
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Be sure to disable any MAC Address randomizers on phones and pads while at home:
NETGEAR Mobile Applications and Android/Apple/Windows Devices FAQ | NETGEAR Communities
Hello FURRYe38,
I believe I have tried most of your suggestions:
To summarize:
- Swapped out cable from Orbi to Zyxel router with no change.
- Zyxel doesn't have any Radios. Previous router is Netgear Nighthawk which is currently back in place because it is working, but was off when testing with Orbi
- On latest firmware V10.5.20.10_2.2.51.
- I tried Dynamic and Static IP configurations with no success or change in behavior
- Laptops and Cell Phones are typically connected
- Square footage is roughly 7,000
- When connected the satellites are about 40 ft away from router, but currently disconnected since I can't get stability with just the router in place
- Tried Auto settings for 2.4 and 5 Ghz and some recommended channels with no change in behavior.
- Same behavior when disabling MAC address randomizers.
Thanks, but I am hoping for a miracle before this goes back. I think I have a couple more weeks before I will be forced to return.
Did the system come with V10.5.20.10 preloaded on it or did you update to this after you bought it?
Has a factory reset and setup from scratch been performed since you applied that last FW update?
Yes, I actually did that this morning and have not see any improvement when using the device in AP mode.
Ok, I'll recommend you take the system back to where you got it. Possible bad system and FW may not fix it.
I'll pass this to NG for review in hopes they can check this out.
Yeah I am leaning towards returning them. I don't think I want to replace at this point. Another odd thing I noticed too was that in AP mode it says the satellites are all synced, but I can tell that no devices are using the satellites even though Router mode seemd to be fine and performed like a true mesh network. The satellite local web pages would show no connections and AP mode: disabled. The router main page says all devices are connecting to it. Might explain some of the devices dropping in and out. I wonder if there is just something inherenitly wrong with the 770s for AP mode. I am going to try another manufacturer while I still have this Orbi set. I really didn't think this would be all that difficult.
Decided to ultimately return for a full refund. because I was able to get a competitor mesh product working as expected in AP mode.
