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Altaer's avatar
Altaer
Aspirant
Mar 22, 2026

Orbi 771 lags every 60 minutes exactly

The previous discussion was reply locked, but I have some more information on the issue that I've been dealing with for the past year and a half.

Previous discussion: Orbi RBE771 Latency issues every 60 minutes

Every 60 minutes on the dot, my Orbi lags for about 30 seconds. Games become choppy, video calls become choppy, streaming video can also be interrupted. After ~30 seconds, everything returns to normal and my high speeds and low ping resumes.

Summarizing my system:

Orbi 771 RBR directly connected to NETGEAR CM3000, which is directly connected to COAX into the wall (No Splitter). Xfinity is the internet provider. Orbi 771 RBS is ~30 feet away from the RBR and is one floor above. My computer is connected via Ethernet to the RBR. My work laptop is connected to the RBR. Both my computer, laptop, and phone all experience the issue.

Summarizing some of the things tried in the past:
- Tried various channels. I'm currently using channel 11 for 2.5 ghz channel and channel 48 for my 5 ghz channel, but I have tried them all
- Xfinity tech has come to the house twice in the past year and a half and has seen no issues.
- Disabled Guest Network
- Disabled 20/40MHz Coexistence
- Disabled Armor
- Disabled Traffic Meter
- Verified and tried different cables and brands.
- Factory reset Orbi and Netgear CM3000.
- The issue has been present for every single firmware version since October 2024. I have upgraded to each version as they have become available in hopes of it fixing the issue

----

Now getting to the new data.

I installed Wireshark and successfully ran a couple captures during the choppiness event and eventual recovery. I then ran the captures through Claude Sonnet 4.6 (Extended) to analyze and graph the issues.  Here's what it had to say (with sensitive information redacted with "x" and addresses masked):

"""

The satellite is the trigger. The LLDP packet at t=28s contains a self-identification that cracks the whole case open. The device at 192.xxx.x.11 (MAC xx:xx:xx:xx:xx:aa) broadcasts its own name and firmware:

 

System name: RBE770

System description: OpenWrt 19.07-SNAPSHOT @ RBE770

 

That's your Orbi satellite. And it's sending EAPoL (802.1X port authentication) frames to the IEEE multicast address at t=1s, t=9-10s, and t=16s — exactly during the choppy window.

These EAPoL frames mean the satellite is re-authenticating its backhaul connection with the main Orbi router. When this happens, the router's DPI engine has to re-examine and re-classify all traffic flowing through the satellite link. That re-classification is what causes the 300-370 ms buffering cycles you see for the entire first 19 seconds. At t=19s, re-authentication finishes, the DPI engine settles, and packets start flowing smoothly.

This also explains the DHCP failure: a device (MAC xx:xx:xx:xx:xx:bb) sent two DHCP Discovers at t=9.8s and t=12.8s asking for 192.xxx.x.22, and the router never replied. The satellite's backhaul disruption was breaking DHCP forwarding too — it wasn't just gaming that was affected.

 

Diagnosis: the 60-minute timer is the satellite backhaul lease

The Orbi satellite's wireless backhaul uses a timed connection interval. Every ~60 minutes it re-syncs with the main router, which triggers EAPoL re-authentication. That re-authentication is what kicks the DPI engine into the buffering state. It's not a QoS database refresh from the internet — the trigger lives entirely inside your own home network.
"""


I have lots of data and charts I am trying to attach here as well, but it's unfortunately not letting me attach an image to this post.

 

Unfortunately, I'm not sure what I can do to resolve the issue, but it's had a large impact on my work and recreation over the past year and a half so I am hoping this increased data helps lead to a resolution.

10 Replies

  • Here's a link to the image with a lot more data

    https://preview.redd.it/orbi-771-lags-every-60-minutes-exactly-for-30-seconds-at-a-v0-noid21lkrnqg1.jpg?width=925&format=pjpg&auto=webp&s=bfdf7ed5a7a1dec65bc1b13b6f82513ca4f672bb

  • CrimpOn's avatar
    CrimpOn
    Guru - Experienced User

    Maybe a Private Message (PM) to Kevin would help get that Engineering connection set up?

     

    I have Wireshark listening to my Ethernet connection to the router.  (what fun!)  Will leave it running until some EAPoL packets appear (or do not appear).  So, the computers connected to the RBR (router) experience the problem and also the computer that is running Wireshark and connected to the satellite?

     

    Not to be a kill-joy, but.....

     

    • EAPoL appears to involve a Radius server, which is generally not part of residential WiFi configurations.
    • There may be a simple explanation for the DHCP results.  The initial DHCP Discover message uses a broadcast address (255.255.255.255), but the DHCP Offer is typically addressed to the MAC address that sent out the Discover.  Thus, Wireshark running on the computer Ethernet connection will not detect offers that are sent to a different hardware MAC address.

    Thanks for continuing to study this issue.

     

    • Altaer's avatar
      Altaer
      Aspirant

      Yeah, I'm certainly not an expert on this. Hopefully the additional data gathered is something that helps the engineering team figure out the issue, though. I'm beyond frustrated after over a year of this issue. It still feels like the engineering team would be able to solve the issue pretty quickly, though, considering it happens every 60 minutes on the dot across multiple devices. I don't appear to be the only person reporting this issue, as well.

  • CrimpOn's avatar
    CrimpOn
    Guru - Experienced User

    Did not capture any EAPoL packets in over 12 hours.  Did learn that my understanding of DHCP was incorrect.  i.e

    • Device sends a broadcast packet (Discovery), then
    • DHCP server responds with a broadcast packet (Offer) - not a packet addressed to the specific MAC address.

    Thus Wireshark on my PC captures every time a device on the network renews IP address using DHCP.

  • I was able to capture debug logs straight from Orbi during the event. If someone from Netgear would like them, please send me an email!

    • Altaer's avatar
      Altaer
      Aspirant

      I was able to feed these debug logs into Claude and it found the following, in case it's useful:

      Root Cause: Hourly Backhaul Channel Scan (BkScanCron)

      Your Orbi 771 is running a mesh backhaul scan every 60 minutes, exactly on the hour. This is configured in the firmware as:

      ezmesh.MultiAP.BkScanCron='0 * * * *'

      ezmesh.MultiAP.EnableCronBasedBkScan='0'

      The EnableCronBasedBkScan='0' setting is supposed to disable this, but the logs prove it's not working. The scan fires anyway.

      What happens during the scan (confirmed in emt_dbg_log):

      Every hour, a cascade of events hits the wireless subsystem. The logs show:

       

      Invalid channel change events — the backhaul radio briefly goes off-channel to evaluate alternatives

      Stats collection disabled for every connected device simultaneously — the log shows "Cannot sample STA stats for [every client MAC] as stats collection is not enabled" firing all at once, which only happens during a scan

      Messages from unknown BSS — the satellite (your RBE770 at 192.xxx.x.xx) temporarily becomes unrecognized as the backhaul link is disrupted

      Band steering decisions triggered en masse at the exact same moment

       

      This creates a ~30-second window where the backhaul between your router and satellite is degraded or disrupted, which explains the choppy gaming experience you're seeing.

      Why your channel pin didn't fix it: Pinning channels only controls the fronthaul (your devices' connection to the router). The backhaul scan is evaluating the satellite's connection to the router, which uses a separate 6GHz backhaul radio — so the channel pinning has no effect.

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User

        Ok, Possible good pointer. Will pass this to NG for review. I presume they will find the real issue after checking everything. 

        No idea when that will be though. Please be patient.

    • Austin_Netgear1's avatar
      Austin_Netgear1
      NETGEAR Expert

      Hi Altaer,

      This is Austin from NETGEAR.

      Thanks for sharing the additional details.

      Could you please share the debug logs with me?

      I sent you a DM.

       

      Austin