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Forum Discussion
RBE 970 Magenta Light
Running 970/971, latest firmware. Arris S34 cable modem. Purchased unit new last May, no issues until now. Sudden loss of internet with a solid magenta light. Checked modem, ISP, etc., to no avail. Performed factory reset a few times but could not ever get unit to pick up internet. Fails the “Checking for Ethernet and connection type” step every time. Swapped in a test 970 and everything works perfectly, so I don’t think it’s modem issue. What else can I try?
1 Reply
What version # of FW is loaded on the system?
If you get PINK on the front of the RBR, then usually means the RBR has lost connection with the ISP modem or modem is not giving good services to the RBR or there maybe a bad cable in the mix. https://kb.netgear.com/31030/What-do-the-LEDs-on-my-Orbi-mean
CAT6A STP is recommended LAN cable between the modem and RBR.
Been some users having issues with heat generation at the RBR. I keep a USB fan on top of mine 24/7.
