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Forum Discussion
RBE970 / RBE971 Can only load TEAMS website from Guest Network?!
Device: RBE970
Firmware: V9.12.5.3_1.3.24 (set to Auto install)
Noticed a bizzarro URL loading bug when trying to load Microsoft Teams Chat... I've duplicated this on 2 different PC's (1 Linux, 1 Windows). I can only load teams on either machine if it's running on the Guest Network! Direct ethernet or conneting to the main wifi network results in:
This site can’t be reached.
The funny thing is I can ping the sites and also tested TCP/443 connectivity to them also
The only difference I can see on the netgear Wifi side is Guest network only has WPA2-PSK checked where the regular Wireless network has WPA2-PSK + WPA3-Personal checked.
Took me a while to figure this out I'm using Guest Wifi as a work around but ton my laptop siHas anyone else experienced this?!
- https://gov.teams.microsoft.us
- https://teams.microsoft.com
[WIRELESS NETWORK] - [NO]
[ETHERNET NETWORK] - [NO]
[WIRELESS GUEST NETWORK] - [YES]
10 Replies
V9.12.5.3_1.3.24 Auto installed on my Dual 970 system and noticed a bizzarro URL loading bug when trying to load Microsoft Teams Chat... I've duplicated this on 2 different PC's (1 Linux, 1 Windows).
The only difference I can see on the netgear Wifi side is Guest network only has WPA2-PSK checked where the regular Wireless network has WPA2-PSK + WPA3-Personal checked.
Took me a good hour to narrow this down to the Orbi itself. I'm using Netgears Guest Wifi as a work around for now.
- https://gov.teams.microsoft.us
- https://teams.microsoft.com[WIRELESS NETWORK] - [NO]
[ETHERNET NETWORK] - [NO]
[WIRELESS GUEST NETWORK] - [YES]What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
What DNS is the RBR using? ISP detected DNS or custom DNS?
Try disabling the following and see:
Armor, IPv6, Smart Parental Controls or Circle, Traffic Meter.Has a power off for 1 minute then back ON with the ISP modem and router and satellites been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.This is a first...WPA2 only can't be set on BE systems due to 6Ghz requirements.
POWER:
- Power cycled the home (Main power)
- Fiber node, Orbi, PC, Laptop(had to do that manual), and even my Phone- Still can not load teams on main wifi, or ether, only guest network.
ONT:
- running on a Frontier Fiber node. Not sure on it's model number. I need power tools to open the pedestal where the router it 😃
DNS: (Resolution to IP is the same all solutions below, as is my ability to ping gov.teams.microsoft.us and telnet to it via tcp/443.
- I tried Using 8.8.8.8- I tried Using 8.8.4.4
- I tried Using 192.168.0.53 (A private dns server )
- Ultimately I switched back to ISP Provided
CACHE/data
- I used Different browsers (FF, CH, BRAVE, Incognito)
They only load the page on GUEST
WPA2:
- Ya, I didnt think that would be the cuase but it was a diff so had to mention.
SUMMARY:
I think the only thing left is to factory reset the Orbi, see if it works, and then slowly start putting DHCP/Network back together again...
Thanks guys!
It would take just a few minutes to change the security on the primary WiFi network to WPA2-PSK and see if that makes a difference.
I have a 970/971 Orbi system, and I tried both sites:
- https://gov.teams.microsoft.us
- https://teams.microsoft.comwith no trouble - could not log into the gov site as I don't have an account there, but the login screen came up. I tried Safari/Mac, Firefox/Mac, and Edge/Windows 11.
Something else must be going on - security as CrimpOn suggested maybe. But to me, this sounds like the PC can’t resolve the domain to its IP address. Some things to try:
1. Flush the DNS cache: ipconfig /flushdns
2. Try another DNS temporarily, like Google 8.8.8.8 or Cloudfare 1.1.1.1
3. I assume you have tried mutllple browsers since you tried on Linux and Windows...
4. Try disabling your firewall and anti-virus one at a time to test this. (Windows Defender Firewall > Allow an app through firewall if you are using that)
5. Do you use a VPN? Try disabling it for a test
6. Is the Hosts file ok? Open C:\Windows\System32\drivers\etc\hosts in Notepad (as admin) and ensure there’s no line like: 127.0.0.1 teams.microsoft.com
7. Can you try accessing the internet from a mobile hotspot to see if your ISP is blocking the site?UPDATE: I am using WPA2-PSK + WPA3-Personal on my main network, so maybe that's not a problem...
