Support issues with very expensive Orbi Products

I own a Netgear  RBE971 and three satellite RBE970s I have for almost 3 days been going back and forth WITH SUPPORT OVER AN ISSUE WITH THE MAIN ROUTER, WHICH IS THE 970 LAN PORT FAILURE! their initial request and actions that had me take more reasonable but as a trained IT professional with 40 years of experience, I can and have diagnosed failed ports on networking devices before they keep coming back with request to redo tests instead of addressing the issue of the ports do not link do not negotiate any speed do not work. There is no connectivity through them. I need to resolve this case yet I can’t get past the first level technician. My experience tells me never to buy another Netgear product again especially one of this price point. My initial purchase was over $2600 worth of equipment from them for a little more money. I could’ve gone to Cisco or a commercial company and gotten a mesh solution from their commercial line I believe I have been more than patient providing lots of information that was redundant and unnecessary. My experience tells me that they’re just looking to waste time to avoid having to do an advanced RMA and hoping I will give up . I was extremely pleased with these products and their performance, and they solve the problems. I was having with wireless and wired, networking in a large house within an addition up until I experience the failure and have had to deal with the nightmare of their support after experiencing the nightmare of Netgear support I couldn’t recommend this product to anybody even if you gave it away for $26 a unit.