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Forum Discussion
can't log into router
I have a RAXE500 Netgear router firmware version v1.2.14.114. I am unable to get access to this router with any method. The ip address doesn't work and the web address takes me to the netgear website. I have everything hard wired thru a netgear hub. I have also tried to access with wifi. I also have nighthawk and it's no help.
I have no idea how to fix this.
1 Reply
You'll need to press the reset button on the back of the router for 10-15 seconds then release and setup the router from scratch with a wired PC and web browser:
https://kb.netgear.com/9665/How-do-I-perform-a-factory-reset-on-my-NETGEAR-router
https://kb.netgear.com/22697/How-do-I-install-my-NETGEAR-router-using-the-router-web-interface
I recommend disconnecting everything from the router and disconnect the router from the ISP modem/ONT as well. Once you get it setup, you can reconnect it back to the ISP modem/ONT.
What brand and model# is the ISP modem/ONT?
