I cannot access the router from a pc

Press the reset button for 15 seconds then release. Have one wired PC connected then navigate to 192.168.1.1 to see if you can access the routers web page after about 1 minute. 

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended. 

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Scaff wrote:

 

i cannot access the router from a pc

if i follow the links from netgear saying use routerlogin.net or .com i just get a web page not the router login page.

 

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A reset is the nuclear option. Best avoided. There are plenty of other things to try first.

But what to try depends on what you have at your end.

What is this Netgear router?

And what is this webpage that you land on?

If you cannot login to your router | Answer | NETGEAR Support

What do you want to do on the router?

sorry

VPN was causing an issue. got it sorted

thanks for replies