NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Weezmen's avatar
Weezmen
Aspirant
Nov 29, 2022
Solved

Nighthawk RAX50 - Cannot download on Google Play Store

Hello All,

 

Just installed a brand-new Nighthawk RAX50. Out of the box everything works pretty well except one thing : My Android smartphone (Samsung S20 FE 5G) cannot download any updates or new apps from Google Play Store. It works from another wifi connected on my internet box so I'm pretty sure this relate to the RAX50 router.

 

Any help on the configuration ? I have already deactivated Netgear Armor without any success.

 

Thanks.

  • Weezmen's avatar
    Weezmen
    Dec 03, 2022

    Hello,

     

    Just getting back on this. I may have found the issue cause & solution.

     

    I just remind my ISP is providing IPv6 and I figured the IPv6 settings were not configured....

    I've gone in "Advanced -> Advanced Setup -> IPv6" and select "Auto Detect".

     

    Once validated, the routeur has selected "Pass  Through" and it looks like to have solve my issues !

    I can now download & updated in Google Play Store.

     

    I have looked into my smartphone IP settings & I can find DNS is both provided in IPv4 & IPv6. Maybe this was part of the problem.

     

13 Replies

Sort By
    • Weezmen's avatar
      Weezmen
      Aspirant
      Nov 29, 2022

      I have unticked "Enable AX" (the others OFDMA option were not ticked). Same problem.

  • FURRYe38's avatar
    FURRYe38
    Guru
    Nov 29, 2022

    What Firmware version is currently loaded?

    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

     

    How is the Basic and Advanced Tab wireless settings configured? 

    What channels are you using? Auto? Try Auto and 48 on 5Ghz. Or try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.

     

    Using WPA2 and AES? 

    • Weezmen's avatar
      Weezmen
      Aspirant
      Nov 29, 2022

      Firmware is V1.0.11.112_2.0.77, I will post some more details.

       

      Behavior is really strange with Play Store : sometimes it never start the download and some others time it stuck at 99%. In all cases the updates or new apps never installed through the router (but works fine on others wifi or cell network).

       

      Appart this issue it looks like everything is working pretty fine : browsing, streaming (like Netflix), etc...

       

      The issue is definilty with the router, not my ISP, as another wifi router device connected on the same internet box as no issue with Play Store.