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Solved
RAX120
Hi Everyone, New here. I've been trying to learn as much as I can about the RAX-120 and why it keeps losing it's network connection.
I have been on the phone with Netgear support and escalated to tier 2 without luck. Here is my setup.
Spectrum Gigabit
Netgear CM1200 Modem
Netgear RAX120
On initial setup, I was getting gigabit speed on my ethernet connection and 500-600 MBs on the wifi. The router would randomly drop all connections and reboot. I had already updated the firmware and am at 1.0.1.108.
Spectrum says it is the router and after reading all of the problems.
So far I have tried the following with Netgear on the phone.
reflashing firmware
hard restart
changing channels multiple times
changing MTU size
Turning off and on QOS
Turning off and on AX mode
Turning off and on OFDMA
Using smart connect
Reflash firmware again
reset modem
So now, I am still getting gigabit ethernet, but my wifi is at 20MBs. They have no idea why.
I don't know if it is going to lose connection, but I didn't buy this router for 20BMs speed.
Level 2 tech is supposed to call me back... within 24hours.
Is it me, or is the firmware just a piece of junk? How can they not have a fix for this yet?
Should I just return it and get a different product from a different company?
Please help.
- For what it’s worth... after 7 phone calls, three case numbers and three times that the escalated support was supposed to call me but didn’t, on the advice of an IT friend I bought the new AMPLIFI alien router.
Can I tell you what a different experience it is. I followed the instructions and guess what? It just works. The on screen info is great. The app is simple and allowed me to do a firmware update. It connected my wireless (22 connections) at 840 MBs and my 31 Ethernet items (2 gigabit switches) without a problem. To add range I added a second one on the Ethernet backbone and now my whole yard is getting 800+ MBs.
I didn’t need to call for support. Didn’t need to reinstall firmware. Didn’t need to change radio channels and install a monitor program.
I’m done with Netgear. The router and mesh access point are getting returned. This is how it is supposed to work.
Best decision I made was to cut bait!!
16 Replies
You're beta testing firmware which still has a lot of issues. This is what you get when "hurr, durr I need the latest & greatest", a product not mature enough both on HW and FW level
- I guess if it was clear when I bought it that it was unstable and I was beta testing for them, I would be ok with it. But now where in their specs, advertisements and reviews did they state that this was a very unstable release.
If I buy a product and install a beta software, I know what I am getting into. I bought a complete up to date product. It should just work. And for there to be no known solution means that it shouldn’t have been released yet.
Am I wrong?You're not wrong. But with all state-of-the-art devices (not just from NG but other brands as well) if you rush to get one, you'll most likely have issues with all of them. AX needs at least a year to mature and bugs to be squashed, and it's better to get a v2 version as current silicon doesn't support some important features (like full OFDMA for example)
Hi there,
i am running the same firmware , connectivity solid with 18 clients , initially when i received the router i did update the firmware
to that version, reset the router to factory reset " press the reset button for about 5 seconds "
called my ISP to reset the bridged modem to factory setup, re estblished it to bridge bridge mode again.
have no issues . hope that help
How many wireless devices are connected to RAX120?
- I have been having same issues with the random dropping of the WiFi and it is ridiculous. I paid a lot of money for a good router and this has made me so mad. Has anyone ever got a straight answer on how to fix it ?
WhiteKnight75 wrote:
Has anyone ever got a straight answer on how to fix it ?No. Netgear probably knows but is not saying because of liability issues. If they acknowledge the problem, then there's a recall/refunds/lawsuits etc., nasty business.
I've been through the trenches with this RAX120. For me, it finally started working with the upgrade to the v.1.0.1.108 firmware. I did nothing special. This has not been the case for others. That's the puzzling part.
One speculation that I have is that there's a problem with one or more of the following...
- Factory reset
- Boot
- Re-Boot
- Firmware upgrade
- Firmware downgrade
Something on the implementation side is not fully taking. My guess is that there's some magical combination of the 5 items above that fixes things. No one, to my knowledge, has found that universal magical combination. (For me, I never did a factory reset after the firmware upgrade.)
The router was up and fine for around a month before I saw some degredation in the download speed. I went from 238Mbps to around 130Mbps. (Still there were no disconnects.) I kept the same speed test site and tried several times with some delay in between each test. Still the speed was degraded. I waited a day. Still degraded. Then, via the app, I just rebooted the router and instantly my speed was back to 238Mbps, the very next test.
This could also be a resource (e.g. memory leak). This is why I only see the effects after a few weeks of operation. These leaks, embedded deep in the code, are tough to find and plug.
