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Forum Discussion
RAX120v2 slow after tech support changes
I had the reboot issues with my router. Got the paid tech support. I’ve been on the phone with the very difficult to understand people almost daily. I no longer get the reboot issues but the router in 5G is very slow. My provider is rated at 500, speed test says I’m getting 75. My 2.4g is almost unusable. Every time tech support touches it, things get worse. I have the latest firmware update. Suggestions for fixing would be greatly appreciated.
8 Replies
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended. CAT6A STP if your using the MG port on the RAX Router.Are you using the Multi Gig port for the internet connection or the Yellow Internet port?
Are you speed testing with a ethernet connected PC or wireless device? Ethernet is preferred for speed testing and accuracy.
- My firmware is 1.2.9.52. The modem I use is one I purchased and used with my previous router. It is an Arris SB8200. I use CAT6 cable connected to the yellow internet port.
Can you explain what NG support did to the router?
Are you speed testing with a ethernet connected PC or wireless device? Ethernet is preferred for speed testing and accuracy.
Try disabling the following and see:
Armor, Smart Parental Controls or Circle, Traffic Meter.Has a power off for 1 minute then back ON with the ISP modem and router been performed?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.
HowardCoy wrote:
I had the reboot issues with my router. Got the paid tech support.Was that the official paid tech support, or own of the cowboys out there who pay Google to post their misleading ads?
Suggestions for fixing would be greatly appreciated.Not without a lot more detail about what happens at your end.
For a start, what are "the reboot issues"?
- In answer to your question. It is the “official” Netgear, over-priced tech support who are absolutely completely useless. The reboot issue has been addressed multiple times on this forum. The router would reboot multiple times while streaming. Now it doesn’t reboot but is almost useless after the official tech support “fixes”. I have no idea what the tech support team has done. They go in and make changes and say, “ now try it for a day.” My speed test is not made with an Ethernet cable since all my devices are wirelessly connected.
Would need to test wired connection for more accurate speed results. Wireless speed results can vary depending upon device sign and support, environment, noise, interferences and configuration of the router.
What wireless devices do you have?
https://www.increasebroadbandspeed.co.uk/realistic-speeds-wi-fi-5-and-wi-fi-6
https://www.duckware.com/tech/wifi-in-the-us.htmlBest thing would be to factory reset and setup from scratch. Power cycle the modem OFF for 1 minute as well the back ON. Then walk thru the setup wizard. After it completes don't enable any Armor, Smart Parental Controls, Access Controls or Traffic Meter. I'd set manual channels to 1 and 40 or 1 and 149. Leave Smart Connect enabled. Also be sure that MU-MIMO and Beamforming options are enabled under Advanced Tab/Advanced Settings/Wireless Settings
Try to test with a wired PC and Ooklas installable speed test app.
Then test with a wireless device.
Also for phones and pads, Be sure to disable any MAC Address randomizers on phones and pads while at home:
https://community.netgear.com/t5/Nighthawk-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220015/jump-to/first-unread-message
