NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

debrasheila's avatar
debrasheila
Aspirant
Dec 09, 2022

rax20

A site is being blocked on this computer but not on my other one. I am using Windows 10. model ax1800. I reset the router but that did not help.

12 Replies

  • You have the RAX20? 

    What modem/gateway is it connected to? 

    What firmware is on it? 

    What site is getting blocked? 

    Does it say whats blocking it? 

    Are you using Armor or parental controls? 

    • debrasheila's avatar
      debrasheila
      Aspirant

      ARRIS TM1602 MODEM

      Optimum ISP

      blocked site: epicmychart.optum.com

      Error message: DNS_PROBE_FINISHED_NXDOMAIN

      no Armor or parental controls

      Do not know about firmware


  • debrasheila wrote:

    A site is being blocked on this computer but not on my other one. I am using Windows 10. model ax1800. I reset the router but that did not help.


    If both computers are on the same network connected through a single router, then it isn't likely that the router is doing this.

     

    They will both see the same settings on the router. A more likely culprit is the Windows PC that is blocking your access.

     

    • debrasheila's avatar
      debrasheila
      Aspirant

      Thanks.

      The problem is the same using a different browser.

      Do you have any suggestions where to look? I am running Windows 10.  Security software is Windows Defender and Norton 360.

      • michaelkenward's avatar
        michaelkenward
        Guru

        debrasheila wrote:Security software is Windows Defender and Norton 360.

        Both PCs?

         


        Do you have any suggestions where to look? I am running Windows 10. 

        You could try running the Windows Network Troubleshooter.