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Forum Discussion
RAX200 2.4 band issues
Hello, Since purchasing the Nighthawk RAX200 router I have been having connetivity issues with some of my 2.4ghz band devices. These devices only connect to this band. The devices more specifical...
Well this router is terrible. When it decides too "act up" it doensn't hand out IP addresses (instead provides 169. addresses which means the devices can't speak to the router), won't allow the admin to connect to the console via the "speedy" app that takes forever to load, especially if you tell it to query attached devices, and lately with the latest firmware it just drops the wifi connection, doesn't allow you to connect, and doesn't stay stable for more than a few hours.
On with technical support, had to pay $50.00 for what I feel is cheap hardware at this point. Never had so many problems as I have with this model. Restored the firmware with the L2 tech. Stable for a couple of hours then boom. Wifi stops working and all devices are dead in the water.
Also started to run debug captures - here's another lame issue with support - they only allow up to 10MB. The capture was 30 MB and oh yeah, you NEED TO BE CONNECTED TO RUN IT FOLKS - so what do you do when the router isn't shelling out IPs and Wifi is down. They said get a laptop and connect it. Ummm, most laptops now don't have ethernet ports anymore. So thanks for that not helpful recommendation. I sent 3 captures under 30 MB, no response from support. This is what I feel like what happens when support is outsourced overseas. It's bad enough their product doesn't just work - serve up stable wifi (and I'm sitting 3' from the router) - no walls, microwaves, anything. No router changes than the most recent firmware with "Circle" and "Armor" support which is cool but clearly this firmware is an issue as it wasn't a problem prior. So... if you restore to factory settings, it simply re-updates once you reset your entire router up again! This is CRAZY frustrating. A router that costs this much should NOT be this unstable period.
Model: RAX200|Nighthawk Tri-band AX12 12-Stream Wi-Fi 6 Router
On with technical support, had to pay $50.00 for what I feel is cheap hardware at this point. Never had so many problems as I have with this model. Restored the firmware with the L2 tech. Stable for a couple of hours then boom. Wifi stops working and all devices are dead in the water.
Also started to run debug captures - here's another lame issue with support - they only allow up to 10MB. The capture was 30 MB and oh yeah, you NEED TO BE CONNECTED TO RUN IT FOLKS - so what do you do when the router isn't shelling out IPs and Wifi is down. They said get a laptop and connect it. Ummm, most laptops now don't have ethernet ports anymore. So thanks for that not helpful recommendation. I sent 3 captures under 30 MB, no response from support. This is what I feel like what happens when support is outsourced overseas. It's bad enough their product doesn't just work - serve up stable wifi (and I'm sitting 3' from the router) - no walls, microwaves, anything. No router changes than the most recent firmware with "Circle" and "Armor" support which is cool but clearly this firmware is an issue as it wasn't a problem prior. So... if you restore to factory settings, it simply re-updates once you reset your entire router up again! This is CRAZY frustrating. A router that costs this much should NOT be this unstable period.
Model: RAX200|Nighthawk Tri-band AX12 12-Stream Wi-Fi 6 Router