Hello, I encountered some issues with 5G WiFi with various devices, hangs, reset to factory default.No issue since a couple of days and : Yesterday my iPhone 11 (IOS 13.1) had troubles with RAX40 WiFi 5G :on the iPhone >>> unable to access to Internet with WiFi 5G channel but works with WiFi 2.4G channelon the RAX40 >>> [WLAN access rejected: incorrect security] from MAC address xx:xx:xx:xx:xx:xx ...I rebooted the RAX40 and all worked fine after it.Today same iPhone 11 (IOS 13.1) had same troubles with RAX40 WiFi 5G (same errors)I removed the "Enable AX" option on RAX40 & Applyand iPhone was able to connect w/o any issueNeed to know : this iPhone 11 is the only WiFi6 device . ... To be continued if any more news RAX40 : Firmware Version V1.0.3.64_1.0.1 Sorry for my not perfect English as I'm French... Thanks for any suggestions.Or if it could help Netgear dev. Ronald

Hi guys - yea I confirm and agree. I turned off the AX features and that worked well for a few hours, but at 10pm we were watching the Watchmen on HBO on my Apple TV when the wireless completely went down, requiring me to go and power cycle the router. (By completely down, all devices lost wifi at the same time -- this was a new one). Making me get out of bed in the middle of the movie was the last straw. I am giving up on this. I'm not sure if there are just a lot of bad units out there or if most people have simpler network requirements than I do (but I doubt it) but I'm done. I flashed Tomato onto my old ASUS RT-N66U which had always worked beautifully until it was found to be incompatible with my work phone. Now with Tomato my old ASUS RT-N66U is again working beautifully. I'm taking this Netgear Nighthawk RAX40 back to the store as defective. Really appreciate all the tips and advice- was really hoping there was a configuration setting in there that I could just flip and all would be well. Best of luck all! I'm out.

Thanks for reply, but when I called Netgear support ( and paid for it :-( )They ask me to change channel and to put 128 ... it worked 2 days and it was worse !An other call to support : support rep. connected to my router and said "you are in AP mode, you must not change channel" and back to chan 44An other call to support : an other support rep. connected to my router and did not do anything more than the previous one and I said this is enough you don't have any idea or fix on thy brand new router (paid for nothing)By now router is configured back to factory default with :AP modeunset "enable AX"unset 20/40 coexistenceunset AIRTIME FAIRNESSAnd it's now better for all devices working 2.4 Ghz and all 5Ghz as iPhones. I only have sometimes some :[WLAN access rejected: incorrect security] from MAC address... BUT FOR owned devices (camera printer iPhone) To be continued if any news Best regardsRonald

Hello, I had to convince my wife to play with her new phone ...At the end, just by now, I reset Network Settings of her iPhone11 .... and as I suspect, it did not change anything ! (unable to use 5GHz chan) Exactly the same issue. I did it to help Netgear support as they have to join me soon ...BUT I'm not payed by Netgear to debug their new products (it could be agreat idea) ... As I've already payed once to obtain Netgear's support ... for NOTHING... I'd like to obtain a fix asap. Best regardsRon

more about the issue : I also remove the AIRTIME FAIRNESS option to obtain better throughput on my laptop . BRRonald

Hello Ronald, May you try changing the WiFi channel on the 5GHz band to see if there are any improvements. Thanks, Christian

RAX40 and iPhone 11 | NETGEAR Communities

26 Replies

ronald_fr
Luminary
Mar 27, 2020
more about the issue : I also remove the AIRTIME FAIRNESS option to obtain better throughput on my laptop .

BR
Ronald
- Christian_R
  NETGEAR Employee Retired
  Mar 30, 2020
  Hello Ronald,
  
  May you try changing the WiFi channel on the 5GHz band to see if there are any improvements.
  
  Thanks,
  
  Christian
  - ronald_fr
    Luminary
    Mar 31, 2020
    Thanks for reply,
    
    but when I called Netgear support ( and paid for it :-( )
    They ask me to change channel and to put 128 ... it worked 2 days and it was worse !
    An other call to support : support rep. connected to my router and said "you are in AP mode, you must not change channel" and back to chan 44
    An other call to support : an other support rep. connected to my router and did not do anything more than the previous one and I said this is enough you don't have any idea or fix on thy brand new router (paid for nothing)
    By now router is configured back to factory default with :
    AP mode
    unset "enable AX"
    unset 20/40 coexistence
    unset AIRTIME FAIRNESS
    And it's now better for all devices working 2.4 Ghz and all 5Ghz as iPhones.
    
    I only have sometimes some :
    [WLAN access rejected: incorrect security] from MAC address... BUT FOR owned devices (camera printer iPhone)
    
    To be continued if any news
    
    Best regards
    Ronald
Jasond776
Tutor
Apr 08, 2020
I'm having this same problem with RAX40 and iPhone 11 Pro Max. Any updates on this? Does 802.11ax just not work? Thanks
- ronald_fr
  Luminary
  Apr 09, 2020
  By now I have not tried to go back to 'enable AX' as I want to have a stable config (too many other issues). iPhone 11 connects fine since AX removed.
  
  I wonder if the RAX40 is not too sensitive to disturbances??? And last night I saw a DFS effect : 5Ghz chan changed 2 times from 56 to 36 !
  So I'll not use anymore 56 and I'll try other channels...
  
  Once channel config will be OK, I'll try AX again; I don't want to change more than 1 param at time.
  
  Best regards
  Ron
  - ronald_fr
    Luminary
    Apr 13, 2020
    Hello,
    Here are my very last tests:
    I used config : AX disabled ; CHAN2.4 = 1 ; CHAN5 = 48 for 3 days w/o troubles.
    
    This afternoon, I enabled AX and there were no immediate troubles; but after a couple of hours, I got 2 known messages :
    [WLAN access rejected: incorrect security] from MAC address .....iPhone 11 mac....., Mon,Apr 13,2020 17:15:34
    [WLAN access rejected: incorrect security] from MAC address .....iPhone 11 mac....., Mon,Apr 13,2020 17:12:58
    I opened the iPhone11
    WiFi 5GHz was unreachable (trying to connect to WiFi 5GHz and no internet access)
    WiFi 2.4GHz was running
    and all other devices (not WiFi6 ) were able to connect to WiFi 5GHz !!
    All I did was "STOP - START" WiFi 5GHz on the router (Advanced Setup) and the iPhone was enable to connect to WiFi 5GHz again! (not any reboot).
    
    WE NEED a fixed Netgear's Firmware for RAX40!
    
    Best regards
    Ronald
Maxgur
Guide
Jun 22, 2020
I ask you to troubleshoot with connecting devices via WIFI 6, constant breaks of the WIFI signal. The cost of the device is high, but there is already no strength to suffer from disconnected connections and you just want to give the router back to the store
- brucek9
  Aspirant
  Jun 22, 2020
  It’s a piece of **bleep**!
  
  Don’t buy net gear bull**bleep**! Owners should be in jail for selling **bleep** that doesn’t work!!

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RAX40 and iPhone 11