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Forum Discussion
RAX70 Blocking Roku Channel
Nighthawk Tri-Band AX8 RAX70 Firmware V1.0.12.114
After a lot of troubleshooting with Roku community, and our ISP Spectrum Internet stating they don't block apps or websites, it seems our RAX70 is blocking playing videos on the Roku Channel. All other TCL Roku TV apps work as expected.
When trying to access the Roku Channel website to play a video in a browser on our Windows 10 laptop, we receive an Error 451 page. However, when accessing it using a VPN, it works just fine. So if Spectrum isn't blocking it, then the RAX70 must be.
We don't have Armor, and IPv6 is and has been disabled. We've tried changing the DNS on the laptop's WiFi adapter setting for IPv4 to alternate 8.8.8.8, restarted the browser, and there's still a 451 error on the Roku Channel webpage when trying to play a video.
Roku Channel had been working just fine until about a month ago when it stopped playing videos.
What other RAX70 settings can we check or change to resolve this issue?
12 Replies
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?Has a factory reset and setup from scratch been performed since last FW update?
I would power OFF the ISP modem for 1 minute. Factory reset the router and power it off. Power ON the ISP modem and let it sync. Then power ON the router and walk thru the setup wizard again using a wired PC and a web browser.
Press the back reset button for 10 seconds then release.Be sure to not enable Armor or Smart parental controls.
Firmware V1.0.12.114
Modem is Spectrum E31U2V1 DocSIS 3.1 eMTA cable modem
A factory reset of the RAX70 hasn't been performed. Once we have time and opportunity, we'll perform Factory Reset on the RAX70 and see it that resolves it. We'll post an update once we do.
- Firmware V1.0.12.114
Modem Spectrum E31U2V1 DocSIS 3.1 eMTA cable modem
We performed a factory reset on the RAX70 and it's still blocking Roku Channel - Error 451.
Armor and Parental Controls haven't been enabled. The only changes made were the admin password and name of the SSIDs.
Could this be a firmware issue? It didn't give us a chance to not update the firmware. It did it automatically during setup. Also wanted to add that DNS are set to 8.8.8.8., 8.8.4.4., and 1.1.1.1. after the Factory Reset. We performed a DNS flush and everything has been rebooted.
We can play videos on the Roku Channel if we connect Windows 10 laptop, or Roku TV, directly to the modem with an ethernet cable. ISP isn't blocking and the issue isn't with the modem.
As stated, Roku Channel was working just fine until about a month ago, which is around when we updated the RAX70 firmware. We can find no router settings that are causing the block, so it's most likely the firmware.
How can we get earlier versions of the firmware and roll it back manually on the router to check this?
