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RAX80 Firmware V1.0.1.56_1.0.23 needs work!
Not even sure where to post this since my model number is RAX80. Anyway, the QOS sucks, and the DHCP must be screwed on firmware Firmware V1.0.1.56_1.0.23. Or the http interface doesn't update if you hit refresh.
Tried to call tech support to tell them problems with the firmware but I get level 1 telling me if I tried resetting the router.
1. If I set QOS to Highest it some how resets for the device and even changes the label i've assigned to it.
2. Problems with my smart devices because the iptables must not update correctly for wired devices.
3. Labels assigned with edit button on administration/attached devices wont save for some reason.
Bought this new router cause all the advertising says it can handle more smart devices, seems to crash all the time. I'm ready to to send it back.
108 Replies
Just got this router aswell and i am sad to say it has been nothing but troubble.
Wifi disconnecting.
Admin interface is unresponsable after a few hours of uptime.
Web interface is slow.
Router needs to be rebooted at least twice every day.
This needs to be fixed asap, or i am returning my unit.. and leaving a bad review for the device, wich is sad, because its one of the nicer looking prosumer routers. I expected more for this pricepoint.
Hello Stianu89 - Have you gotten a chance to contact our support team? Your may activate your complimentary support using the link below.
https://www.netgear.com/support/default.aspx
~Christian
RAX80: I can now report that I also downgraded my firmware to 1.0.1.40 and finally the reset function worked after that (the hard reset didn't even work properly with .56 or .58 for me). After that downgrade and re-programming the settings, the unit is FINALLY acting more stable. No reboots or crashes for a whopping 12 hours so far ;-) It still forgets all the names I put in the Attached Devices, but otherwise is working. So from my POV, .40 was the last stable release. If memory serves, the wireless speeds are not as fast as the later firmware. But it is clear that the last two releases introduced a lot of bugs and were not tested comprehensively...
Well it seems like support has closed the case after a week of me reopening the same case, Admitedly I haven't been contactable because I was on some mine site in the middle of the bush working. Besides none of the suggestions support had asked me to try worked, even though they were not even remotely close to be able to resolve the issue. As I have now just about had enough trying get this router to play nice and do what it is meant to, I am resigned to packing it up and putting in the next e-waste pickup as it is now just taking up space. Going back to my trusty and reliable Fritzbox seems to be the best option and least frustrating, and I know that it just works. I don't see Netgear really taking the consumers seriously or going out of the way to fix their software/firmware anytime soon on the RAX80
I think the pinnacle of my Netgear support experience was when the kid on the phone (in Philippines) took a lot of info and then had to "go check to see if any similar problems had been reported", as if the whole of Netgear was unaware of threads such as this describing constant instability issues and problems. Is anyone over there listening? Then I got the standard "reset to factory settings" advice along with a rebuke for buying my RAX80 from a private seller. Mine is now back in the box and a paperweight, at least until such time as Netgear can release firmware that comes even close to working reliably...
I downgraded the firmware back tp .40 about a month ago and apart from a couple of initial wifi dropouts has been very stable, no reboots required for at least 3 weeks. Still not happy that I have had to do this and as we are having Cat6 run through the house as part of a renovation wifi will be less important so also considering going back to my ISP provided Fritzbox.
As an owner of an RAX80 I have to agree with the rest of the posts on this thread. I've contacted the netgear telephone support team and the way their support system is setup, I'll have to spend multiple days on the phone just to get my case referred to a level 3 or engineering team to take a look at my case. I've tried every firmware version .40, .56 and .58 and they are all unstable. Like other users the most stable firmware of all three is the .40 version but it will still randomly drop devices or the connectivity to the internet will be temporarily lost. I sadly exchanged a netgear xr500 for the rax80 thinking the latter would be the superior router but its clearly not. Whoever is working on the firmware for this router needs to take a closer look at all the users who are experiencing the same issues. The return window for this item is closed and I'm stuck with it. Very depressing and dissapointing.
To pile on, I am in the same boat, I have also tried all three firmware and patiently waiting for stable firmware. Luckily I have a fully working AC router from a competitor. In the meantime my RAX80 is collecting dust...
I noticed that after downgrading to 1.0.1.40 that the GUI version stays at 1.0.1.56 but the firmware version is 1.0.1.40. So far so good been a little over 24 hours without a hiccup.
Just bought an RX80. Configured and it through the app. The connection lasts 2 minutes on most devices before dropping on a variety of devices. Then I get a message "password incorrect", even though it's not. Found out on this form that it has trouble with special characters. Well, that's useless then for a password!
Registered the product, then went to support portal and it told me that my "complimentary 90 days technical support expired on 2019-10-29". Today is August 3rd., so had to contact tech support to get support on the support portal so that I can then get support on my router. Not a great start.
Having looked at the comments here, I think I'll be sending the RAX80 Nightmare back to Amazon. Years ago, I bought a Belking pre-n router that gave me no end of trouble. Looks like this router has been released as a beta-test product on the public. I bought the router lots of forums complained about the Virgin Media (UK) cable modem/router. They installed today and their router is way more stable than the Nightmare. Interestingly, Arris are releasing the TG9442, an ax standard gigabit cable modem. I'll see if I can get one through my cable service provider.
Also did some research into commercial wifi as I don't have a problem when at work. Interestingly, some of the new Cisco® Catalyst® 9117 ax-standard Access Points include spectrum analysis software built into an ASIC chip to analyse and work-around interference. They're extremely expensive though - somewhere around £800-£1,200.
I'm extremely disappointed in Netgear. In the past I bought ProSAFE switches and a ReadyNAS that were rock-solid, commercial-grade quality and they have lasted for years.
- I just upgraded to newest software and have been up 5 days so maybe someone is listening when you get pissy to netgear you are on the right track dont stop now this can be a great router it just should not have been released with bugs i hope i did not jinx myself
Dazzamatazz wrote:
Just bought an RX80. Configured and it through the app. The connection lasts 2 minutes on most devices before dropping on a variety of devices. Then I get a message "password incorrect", even though it's not. Found out on this form that it has trouble with special characters. Well, that's useless then for a password!
I can think of vqarious things that mighyt cause that.
Did you just come here to complain about Netgear? Or do you want help? If so, you'd be better off starting a new discussion.
You have joined in on an existing conversation that may or may not have anything to do with your problems.
There is a good chance that the official support team is busily monitoring new conversations and may miss your addition to this one.
If you want help with your problem, check all previous stuff that may be related. Then start your own discussion. In this was you can also provide the information that the forum suggests that you provide.
If you do decide to ask a question, you really need to provide more details. For example, as this is a router, it helps to know what modem you are using and the various things that you have tried to fix the problem.Dear Michael,
Your suggestions to start a new thread or ask specific questions are good, but beating up on people that are very frustrated with this product is not any more productive than what you complain about the complainers doing! The guy buys a brand new router and immediately has disconnect problems that are well documented elsewhere in the forum too. So, is he crazy? Or does he have a valid complaing.
It is no secret that forums often contain content from people complaining who do not understand how to use the equipment they criticize. But it is their right to post as much as anyone elses.
In my opinion, the RAX80 potentially has both hardware and firmware issues. I have complained a lot on this thread because I came from using a perfectly functional R8500, setting up the RAX80 as close as possible to that, and it is utterly unstable. I have 30 years experience using computers and a Ph.D. in Electrical Engineering. I really don't believe it is my fault that the RAX behaves this way. Add to that Netgear telling me to get lost because I bought it from a private individual (in original box, shrink wrap). That adds up to a lot of frustration. I've tried four different firmware releases and none of them even approach stable operation, even with minor improvements. My setup is not exotic. The biggest mystery to me is what other purchasers are experiencing. I see many reviews of the item on retail outlets. So, are the people on this thread working with defective units? Or are others just lucky that they use "as-is" out of the box with no issues?
Beats me. But Netgear is the one that complaints should be directed towards, not other posters...
J
- I had been using the .40 firmware for about a month with little to no issues and now all of sudden its disconnecting wifi devices daily and every few hours disconnects and immediately reconnects hardwired devices....this is one crappy router if only my return period hadnt expired....
- I just upgraded to the latest software and 5 days later still up and i did not change anything ????????
- Boxed mine up and sent it back after three straight weeks if it randomly dropping my devices.
Bummer because I wanted to be on the bleeding edge, just not bleeding out!
- So far, the RAX80 is concidered a faulty product. Hasn't kept its advertised performance.
- Would def agree. I just wish i had known before i sold my ad7200. Id much rather go back to that one or a xr700
Chris11271984 wrote:
Would def agree. I just wish i had known before i sold my ad7200. Id much rather go back to that one or a xr700Or maybe a different vendor?
IMHO, Netgear is not the vendor to buy right now do to ongoing firmware issues.
