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Forum Discussion
RAX80 loses changes to connected device configurations
I change type of device, model of the device, and name of the device for my connected devices and then apply my changes. (I apply after each device) and the changes appear to take affect. I can refre...
Wow! Opened a support ticket about this... they updated the ticket and asked me to call them... I did... they had absolutly no clue what I was talking about and asked if a Sr engineer could call me back! This tells me that they NEVER looked at the ticket before asking me to call in ithrewise I would have gone straight to someone who could help me rather than wating 30 minutes of my time.
So far I am not a fan of the Netgear product or the support that they dont really seem to offer. Sure hope someoine even wants to change my opinion.
I honestly wouldn't ever expect that this will ever get fixed. I've had this same issue dating back to an old R8000 router. I actually had to run an 18+month old firmware to even get the ability to even rename my devices. I realize that the issue isn't quite the same. But Netgear can't actually get this right and never have been able to. They will probably fix it one day, and they another firmware will come out later on that will "fix" something else and it will break this.
This feature does sort of work on the mobile app, if you will, but with 2 issues. First, what you put into the mobile app, will not carry over to the router and at some point, eventually, whether it's a month or a day, all of your changes will drop and you'll have to go through and rename everything again and assign new icons to everything. I just don't know what is so hard about this.
Had the same issue with the RAX80 where it loses its device configuration exactly as you describe to open this post. I've since returned it and decide to try a RAX120. That one had a quirk where you'd lose half the page, after selecting the device you wish to edit, and the EDIT button would disappear off the page thus leaving you with no ability to modify the selected device. Then, I figured that hitting the TAB key in this stage would allow you to scroll up, fine the EDIT button and make the change. I've since also returned that RAX120 since it had this issue and it also started suddenly not being accessible over the GUI/browser address unless I rebooted it. It's too bad to that the Nighthawk app doesn't propogate its changes automatically to the GUI/browser device modifications. And, the list of device names between the two app's vary. I don't understand how Netgear ignores these issues. Like one guy said in an earlier post, the RAX series routers are like putting lipstick on a pig with the lipstick being the router hardware and the pig being the router software. What's the point in doing this? And the support for these routers is utterly non-existent.
