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Forum Discussion
The "Enable Smart Parental Controls on Your Router" nag ad pops up EVERY time I login to my router.
Ever since I applied the V1.0.4.98_10.0.71 firmware update, I am presented with a ""Enable Smart Parental Controls on Your Router" pop-up every time I login. There is no checkbox to disable this Circle ad. I never had Circle, nor will ever need any parental controls. My parental controls are disabled and have never been enabled.
1. Re-applied firmware
2. Tried 4 different browsers
3. Cleared my cache for every browser.
Does anybody know how to stop this Circle nag ad?
Image of the ad (also attached):
66 Replies
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I will report this issue to the engineers.
DarrenM
What have the engineers said? This advertisement is completely uncalled for.
Netgear!
This post is coming up on 2 months old. Where are you at with removing the forced advert you are making me see every time I login to my router?
What is being done about this forced advertisement?
Same issue with V1.0.4.98_10.0.71 firmware. EVERY time I log in to the router I get this "Enable Smart Parental Controls on Your Router" Circle advertisement popup. It's annoying as can be to have to click this advertisement off EVERY time before I can manage my router. Whoever thought that putting popup advertisements in a firmware update was wrong. Please fix this.
I'm getting the same thing. I don't want this...ever! It's ridiculous and insulting. Why not show professionalism by adding a checkbox "Don't show this again."?
Seriously. What kind of amateur did this?I agree this "Enable Smart Parental Controls on Your Router" popup is extremely annoying. I log into the router often and have to close it. It's someting that'll make me think twice before buying another Netgear router.
- If any of their engineers are reaching this, this is a major bug. Having a blocking advert prevents the nighthawk app from connecting to the router.
The Adblock solutions area not for everyone. Fix the solution, and then it's recommended to turn off auto firmware updates if they are only to add spam to routers!
I'll dump Netgear if this B.S. continues - get rid of the pop-up ads on my router or give product owners the ability to disable them.
Even Microsoft let's me disable unwanted ads! Let's get rid of this.
Absolutely agreed, this needs to go. It is very furstrating to have to klick this away every single time.
This feature is really nuts and totally not professional.
I found a workardound using an Ad Blocker. With "Ads killer Adblocker plus" for Chrome, you can add a filter below to kill the pop up.
192.168.0.1###circle-info-modal
I have never heard that you need an ad blocker for an admin menu in a router.
Cheers, exactly the same in AdBlock.
Absolute knobheads. New router on order (and its not from NetGear).
Doing the same - Enough is enough let alone FORCED & NON CONTRACTUAL advertising.
I am surprised that Even Netgear would actually break a lwaful contract with regards to forced advertising, but they see us "The Customer" as being nothing more than an entity to line their pockets with & have no actual respect for the fact we support their business.
Netgear,
I have provided you ample time to respond and you have provided nothing. I will now be filing a complain with the Better Business Bureau and the Secretary of the State of Texas. This is unacceptable and unprofessional.
Regards,
Eric Collins
When going to the Netgear - San Jose, CA BBB account, it shows an "F" rating.
- NetGear is failing to respond to my inquiry from the BBB. As seen below. I have seen no response. I've posted to r/NetGear on reddit and will be moving to other social media spaces next and other Reddit related topics.Dear, XXXYou recently requested help from Better Business Bureau serving the Pacific Southwest (BBB) concerning a problem with NetGear. To date, BBB has not received a response from the company.
Although a reminder has been sent to the company, we are inquiring with you to see if you have heard from the company directly. Please contact BBB with the status of this matter if the company has contacted you and the matter has been resolved. If you have not heard from the company, there is no need to reply.
While many times a reply is received quickly, in some cases a company can take longer to respond. You will be contacted again if a response is not received from the company. We appreciate your patience during this time.
Sincerely,
Madison R. (abbreviated the last name)
Your Better Business Bureau
- Complaint Submitted
Your complaint has been submitted and assigned the ID 14880137. For your reference, a copy of your complaint appears below. You will receive an email with further information once your complaint is processed by the BBB.The complaint is being handled by the dispute center listed below. Please contact them with any questions.
Better Business Bureau (Phoenix, AZ)
1010 E Missouri Ave
Phoenix , AZ 85014-4585I received an update from the BBB that they have initiated an enquiry to Netgear.
The Better Business Bureau serving the Pacific Southwest (BBB) has received your correspondence involving NetGear. Thank you for contacting BBB and allowing us the opportunity to assist you with resolving this matter. Your case number is: 14880137; please make a note of this number for future reference.
BBB acts as a neutral third-party to foster an ethical marketplace. As part of its mission, BBB assists businesses and consumers by opening lines of communication with the facilitation of disputes, and providing company reports to summarize how a company responds to and resolves any issues that may arise.While your Better Business Bureau is teleworking to continue serving our communities, we know that many businesses have closed completely or are working under a reduced schedule or under alternative operating arrangements.Your complaint has been reviewed and forwarded to NetGear and we have asked that they respond. We will send you any response they provide.
