Quoting and Private Messages doesn't work

Hello schumaku​  ,

I hope you're doing well! Thanks for sharing your feedback. Can you share more details about what you mean by "access from a full browser doesn't work"? 

The "quoting content" and "private messaging" features should now be available. You may need to refresh your community to see the update. Can you please confirm if this is fixed for you now?

I look forward to hearing more about the access from a full browser issue.

Kind Regards,

Christine

Have done everything possible. Dropped full browser cache on Chrome, Chrome Beta, Firefox and re-logged in more than a dozen times. When setting the browser to trusted, it looks and feels like the session cookie is accepted and exchange. Working this minutes from my car, yet another Chrome Beta on Android implementation. Language JS is now not fully loaded. the buttons show as [MessageEditorForm.cancel] and [MessageEditorForm.publish] for now, so trying to submit anyway

But then, have an eye on editor Help - we need a community text editor slowing to do multi-quotes, not desktop text publishing. 

Active on other manufacturer forums from the Ixxx-SaaS company, but experience such issues for the first time here.

Appreciate a call or screen share session if this isn't clear enough.

Dear Christine

Under some conditions, the authentication or session cookies seem to be ignored, or the processing of these does fail partially.

Some investigations are ongoing, valid authentication cookies will be ignored, depending on the Internet connection in use. Could be some ISP DNS filtering and/or the co-existence of ipv4 and ipv6.

Since there are no obvious error messages or blocking messages from the isp security guard, we must troubleshoot the issue together with Netgear IT.

Have tried calling you yesterday, but was not able to establish a call successfully.

On the road these hours, and the 4G Internet connection seems to allow it as of writing

Thank you for activating eg the Edit option, it's workable now.

-Kurt.

It sounds like there are several usability issues affecting your experience. Quoting and PM functionality are crucial for smooth communication, and it's disappointing to hear that these aren’t working properly. Hopefully, NETGEAR addresses these issues soon for a more streamlined experience.

ChristineT wrote:

Rest assured, we are looking into all of the feedback to ensure the best possible user experience. We are getting a ton of great feedback, so it may take a few more days to work out all the kinks.

Xxxx

Comes up empty 

This seems to work for the first junk of a quote, it does not work for multiple ans subsequent quotes.

Regards,

-Kurt.

Additional selected text (highlighted) should appear here, but it does not...

Odd such a "platform enhancement" comes with such strange limitations. Back to the SaaS provider. Junk!!!

-Kurt 

ChristineT wrote:

Hello schumaku​ and StephenB​ ,

 

Just to close the loop on the "quoting" feature. It appears the platform has been "enhanced". To use the "Quote this" follow the steps below:

 

Click Reply
Highlight as much text as applicable from the original post that you want to quote.
Click the Quote this Icon that should appear above the highlighted text.
 

xxxx

ChristineT wrote:

Hello schumaku​ and StephenB​ ,

 

Just to close the loop on the "quoting" feature. It appears the platform has been "enhanced". To use the "Quote this" follow the steps below:

 

Click Reply
Highlight as much text as applicable from the original post that you want to quote.
Click the Quote this Icon that should appear above the highlighted text.
 

xxxx

ChristineT wrote:

Hello schumaku​ and StephenB​ ,

 

Just to close the loop on the "quoting" feature. It appears the platform has been "enhanced". To use the "Quote this" follow the steps below:

 

Click Reply
Highlight as much text as applicable from the original post that you want to quote.
Click the Quote this Icon that should appear above the highlighted text.
 

Please confirm if these steps fix the quoting issue.

Extremely unhandy if one want to split a reply into multiple parts or quotes different sections, one has to scroll back to the post to be quoted, mark -again- locate and click the flying quoting function icon.  Copy-paste the complete open editor content does not work, nor does the Blockquote icon of the active editor session allow to copy pase an complete or part of a text to be quoted. 

Back to the makers of this "usability" **** sorry - this s**s.

Why on earth that "Blockquote" fucntion in the editor does -always- come up empty, like this???

At least, the referrer (other user refernece look-up seems to be workable now. Thanks for that part at least.

ChristineT wrote:

Just to close the loop on the "quoting" feature. It appears the platform has been "enhanced". To use the "Quote this" follow the steps below:

 

Click Reply
Highlight as much text as applicable from the original post that you want to quote.
Click the Quote this Icon that should appear above the highlighted text.
 

Please confirm if these steps fix the quoting issue

xxxx

Sandshark wrote:

That does work, in part.  But note that the numbering in your list wasn't included in the quote because it won't highlight.  And if I try to add the numbering back with the numbered list button, it is shown as just one item.

 

xxxx

ChristineT wrote:

Kind Regards,

Christine

ChristineT wrote:

Click Reply
Highlight as much text as applicable from the original post that you want to quote.
Click the Quote this Icon that should appear above the highlighted text.
 

Text structures like bullet lists and numbered lists, as well as special formatting like bold text are -not- taken over as part of the quote. Compare with your original post:

ChristineT wrote:

Hello schumaku​ and StephenB​ ,

 

Just to ...

User references are also not taken over as part of the quotes, Back again to Khoros for yet another rework and fix please.

At least, it appers the login from dual-stack clients seems to be workable again, thanks CrimpOn​ for the notification of commuinication with ChristineT​ 

This maybe tuned in more at some point, however for now the following process works for Quoting posts:

Need to Reply for the post your wanting to use quote on.

Mouse highlight  the text body in the existing post text (can be all or some), As you mouse over the text or release the selection, a (") picture icon will appear on the screen.

Mouse select the Quote Icon over highlighted text. This will fill in the reply text box editor below with the text that was highlighted and selected. 

Will populate the reply text editor box:

Then continue to enter in your text response. 

Asked if the picture (") icon appearing can be moved else where as sometimes in browser features are displayed over the icon and will be not seen by some. Maybe have the process be re-selecting the tool bar quote icon a 2nd time to complete the function. Not sure if full populate will return when select the tool bar quote icon but they will check in to it. 

Enjoy.