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Forum Discussion
2.4 GHz on C6300 Not Working
Ok, so I've been having a weird issue regarding getting 2.4 GHz to work. When I first bought the router, both the 2.4 and 5 GHz LED was on and both were working. After awhile, only 2.4 GHz worked, and I couldn't get the 5 to work despite it being active in the router settings. Now it's the opposite. Both are turned on in the settings, yet only 5 GHz is working and 2.4 GHz LED is off. Also, when I turn off 2.4 GHz in router settings, the 5 GHz LED turns off and I no longer have WiFi unless I turn it back on. If I turn off 5 GHz, nothing happens. Would a factory reset resolve this? Any help is appreciated.
4 Replies
Hello Justin92
Have you tried to factory reset the unit? Also you may want to check with your ISP they may have the coding wrong on your account and its disabling wifi.
DarrenM
- Yes, I've performed a factory reset but it didn't resolve my issue. I also contacted my ISP but they told me everything is working fine on their end, and since I'm using a 3rd party router, I need to contact Netgear to resolve my issue. I then contacted Netgear and explained my issue.
The representative told me my settings are "all messed up" and she could go into my network to fix this, but I no longer have my 90 day free support so I need to pay $139 for a year of support before she can fix it. I paid $200 for this router and don't wanna fork out another $139 just to fix this issue. Any idea what settings are "all messed up?"Hello Justin92
Go to Advanced-Advanced Setup-Wireless settings and make sure the 2.4ghz is checked in there.
DarrenM
Justin,
I have the same problem! Just started. 2.4 will drop out and can only resume upon rebooting. Did you find a resolution for your issue. I'm really disappointed in the 90 warranty...I have used Netgear products for years but the last two have been problematic. I've had the C7000 for 10 months!
