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Forum Discussion
2.4ghz wifi no longer secure on C6300v2 router
I have the C6300v2 Netgear router with 2.4 and 5 ghz wifi networks set up. Until two days ago, both networks were secured with a password. Now, only the 5 is secure. I've been trying to use the nighthawk app to save a password for the 2.4 but it fails each time. I've done a reset on the router and cleared the app data of the Nighthawk app from my phone. I've checked that the router's firmware is up to date as well. What can I do? If I am missing any relevant info, please let me know and I will find and share it. Thanks 🙂
13 Replies
Have you logged in through the browser to set it up? Not using the app?
Thanks for the suggestion. I logged into routerlogin.net and was able to access the wifi settings for my router. When I accessed the wifi settings tab, there was a passcode set for both wifi frequencies - however the 2.4 was still showing as unsecure. I set the 2.4 security option to None and saved it. Then I went back in and set it to WPA2-PSK [AES] and entered a new passcode. I used a passcode with all lowercase letters, no numbers. I also tried a different passcode with lowercase letters and number. Neither try worked and the 2.4 is still unsecured. Also, each time I click the Apply button to save my changes, it results in this screen:
Not sure what I can try next.
Thanks again for replying to my questions 🙂
what is telling you its unsecure?
williamdecker88 wrote:
I have the C6300v2 Netgear router with 2.4 and 5 ghz wifi networks set up. 🙂
The C6300v2 is a modem/router. While many questions about routers are generic and could be answered anywhere, some things need specialist knowledge.
You might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here:
Cable Modems & Routers
You might like to search there for messages related to your problem.
In the meantime you could visit the support pages:
Support | NETGEAR
Feed in your model number and check the documentation for your hardware. Look at the label on the device for the model number.
Check for various troubleshooting tips.
You may have done this already. I can't tell from your message.
I mention it because Netgear stopped supplying printed manuals and CD versions some years ago and people sometimes miss the downloads.
I've checked that the router's firmware is up to date as well.Only a number can confirm that, but in the case of cable modems, there's nothing you can do about it.
