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victorrt24's avatar
May 23, 2025

5ghz WiFi not uploading files

I also have this Issue. can anyone help. this only happens on 5g. i have to also switch to 2.4 to upload anything. even my out look email will not work on the 5g. only resetting my modem works and only temporarily. 

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  • I also have this Issue. can anyone help. this only happens on 5g. i have to also switch to 2.4 to upload anything. even my out look email will not work on the 5g. only resetting my modem works and only temporarily. 

  • plemans's avatar
    plemans
    Guru - Experienced User

    victorrt24​ If you start your own thread, you'll get help directly with your situation. (we also encourage users to have their own thread so their troubleshooting doesn't get mixed up with the OP)

    Makes sure to post your device, firmware on it, a good description of the problem, and what you've done to try to resolve it. 

    • victorrt24's avatar
      victorrt24
      Tutor

      I appreciate the feed back but as mentioned there is already multiple threads on this without a solution. Same modem same issue. We just need a solution. 

      • plemans's avatar
        plemans
        Guru - Experienced User

        And if you want help, please don't thread jump to get it. Its part of the terms and conditions. Its fine to chime in and say "me too" so the mod's know there's more people with the issue. But if you're actually wanting help, then you need your own thread to not confuse what's being done with the OP and you. Here's the T&C 

         

          1. Behave with civility and mutual respect.  Flaming or name-calling will not be tolerated.  Similarly, any message containing the following will be removed at the discretion of either a Community moderator or administrator.

         

            • Off-Topic posting
            • Thread hi-jacking
            • Spamming
            • Cussing or other profanity
            • Ranting
            • Providing personal information of others including last names and contact information
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  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User

    What Firmware version is currently loaded?

    Which ISP are you using with the CAX80?

    What device are you using to upload data from? Brand and model#. 

    Does this happen with Smart Connect enabled? 

    Does this happen with AX mode enabled or disabled? 

    What channel configurations are currently set on the modem? 

    Is IPv6 enabled or disabled on the modem?

    victorrt24 wrote:

    I also have this Issue. can anyone help. this only happens on 5g. i have to also switch to 2.4 to upload anything. even my out look email will not work on the 5g. only resetting my modem works and only temporarily.