AC1750 C6300v2 Modem/Router No internet LED light

Question

I’ve got a&nbsp;AC1750 C6300v2 Modem/Router and the internet LED light isn’t on. Still have internet, but streaming is slow and continually drops.&nbsp;When speaking to Optimum internet provider, they said there is an error with our modem/router.&nbsp;I’ve factory reset multiple times and nothing has worked. Is it time for a new one or is there any hope to bring this back to life.&nbsp;Also how do I still have internet Wi-Fi without the “internet” led working?&nbsp;Thanks,C&nbsp;&nbsp;

FURRYe38 · Answer

Please post a copy and paste of the modems connection status page.
Have the ISP check the signal and line quality UP to the modem.&nbsp;Be sure the ISP provisions the modem correctly.Be sure there are no coax cable line splitters in the between the modem and ISP service box.&nbsp;Be sure your using good quality RG6 coax cable up to the modem.&nbsp;Be sure to power OFF the modem for 1 minute then back ON.https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853https://kb.netgear.com/24311/Power-level-guidelines-for-a-NETGEAR-cable-modem-router?article=24311https://www.duckware.com/tech/solving-intermittent-cable-modem-issues.html

Inernot44 · Answer

Thank you! Here are the modems connection numbers.&nbsp;

FURRYe38 · Answer

The power is a bit too low.&nbsp;Also have some Correctables but not bad.&nbsp;
&nbsp;
I would have the ISP check the signal on the line. Review the link posted regarding power levels.&nbsp;
Check the Coax line for fittings and ensure they are snug and no kinks. Remove any coax line splitters.&nbsp;
You ISP needs to look into this.&nbsp;
&nbsp;
Post the Events Log page as well.&nbsp;

Inernot44 · Answer

Thanks for getting back so quickly. Is low power a reason for the internet led to be dark? I’ve spoken to Optimum (ISP) and they are terrible and only recommend me using their routers. Which I despise because of fees but also because they are often outdated.&nbsp;&nbsp;Here is the Event log as requested:&nbsp;

FURRYe38 · Answer

Yes and you have a bunch of criticals as well. Something the ISP needs to help resolve.&nbsp;

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AC1750 C6300v2 Modem/Router No internet LED light

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