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Forum Discussion

mpjjd's avatar
mpjjd
Aspirant
Jan 23, 2017

AC1750 Model C6300 WiFi connection

Just purchased the C6300 cable modem router and pretty much any time I try to connect a new device on WiFi, the WiFi connection drops for all connected devices and the modem has to be rebooted.  Afte...
c6300
Hardware
Wifi Connection
shilfiker's avatar
shilfiker
Aspirant
Mar 22, 2017

I am having the same problem.  I recently purchased a Dell XPS and when I try to connect my laptop up to the modem the connections go dead.  I have to reset the modem and it will work for about an hour and do it again.  I have several other devices that are connected and it works fine but when I try to connect to the computer it drops everything?  What do we do?

 

DarrenM's avatar
DarrenM
Sr. NETGEAR Moderator
Mar 29, 2017

Hello Shilfker

Have you made sure you have the latest network drivers for that pc?

DarrenM

  • shilfiker's avatar
    shilfiker
    Aspirant
    Mar 30, 2017

    Yes, I have

    • DarrenM's avatar
      DarrenM
      Sr. NETGEAR Moderator
      Apr 03, 2017

      Have you tried to change the wireless channel? and is this happening on 2.4ghz or 5ghz?

      DarrenM

      • shilfiker's avatar
        shilfiker
        Aspirant
        Apr 04, 2017

        Yes, I have tried both channels.