I have an AX2700 (cax30) modem and router combination. I am connected via cable to xFinity with a 800MBS speed/plan. According to my Nighthawk app my internet speed is 600MBS. My computer/phone is 12 feet away from router and I am only getting 90MBS, the other floors in the house get 70-80 MBS. All my TV's are having to buffer or will pixelate fairly often. I am auto channel for both 2.4 and 5.2 bands. Do you have any suggestions as going from 600MBS to 80MBS does not seem possible? Thank you in advance for any help.

Plemans - thank you for the response. After I sent the post in I called Xfinity to see what they are seeing and ensure I am provisioned correctly. Interesting, I actually have 1.2GB speeds from Xfinity but now - 150MBS is all I am seeing on my devices. Today, I tried to reset everything back to factory settings, and just reset it all up again. No change in speeds. I also turned off smart connect and no difference. it looks all my devices are now on 5GHZ accept the router (should that be the case). Xfinity is now coming to my house this week to see what they can find. TY again for the help.

Are you using smart connect? If so, try disabling that. then test the difference in speed from the 2.4ghz to the 5ghz. 2.4ghz is a slow network and sensitive to interference. You should have your streaming devices and higher performing devices on the 5ghz.

Do you have a screensnip of the cable connections page and the event logs? Those help us check the line as well and give you info to xfinity when they come or helps to prevent an issue interior to the home.

Thank you again for the help. Here is some data - is this what you were looking for. It is not letting me attach screenshots. I may have to do 1 at a time TY again. PS. Still only gettin 150MBS on a 1.2GB provision

AX2700 Slow Speed | NETGEAR Communities

14 Replies

Replies have been turned off for this discussion

plemans
Guru - Experienced User
Oct 16, 2022
Are you using smart connect?
If so, try disabling that. then test the difference in speed from the 2.4ghz to the 5ghz.

2.4ghz is a slow network and sensitive to interference. You should have your streaming devices and higher performing devices on the 5ghz.
- afredwing
  Tutor
  Oct 16, 2022
  Plemans - thank you for the response. After I sent the post in I called Xfinity to see what they are seeing and ensure I am provisioned correctly. Interesting, I actually have 1.2GB speeds from Xfinity but now - 150MBS is all I am seeing on my devices. Today, I tried to reset everything back to factory settings, and just reset it all up again. No change in speeds. I also turned off smart connect and no difference. it looks all my devices are now on 5GHZ accept the router (should that be the case). Xfinity is now coming to my house this week to see what they can find.
  
  TY again for the help.
  - plemans
    Guru - Experienced User
    Oct 17, 2022
    Do you have a screensnip of the cable connections page and the event logs?
    
    Those help us check the line as well and give you info to xfinity when they come or helps to prevent an issue interior to the home.

Forum Discussion

AX2700 Slow Speed