NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

sammckira's avatar
sammckira
Follower
Sep 06, 2016

C3000 ping issues

Recently, about every 20 minutes to an hour my ping will jump from around 30 to 600. If I restart the router/modem the ping will go back to normal, but not until then, so I know it is a problem with the C3000 and not something with my ISP. Also I get a large ping spike once around every 30 seconds where my ping will spike to 600 and then return again. 

 

I had this router/modem since May and it has just recently started doing this. Any idea for a solution?

1 Reply

  • DarrenM's avatar
    DarrenM
    Sr. NETGEAR Moderator

    Hello sammckira

     

    I would check all your cable lines and ethernet cords make sure those are good maybe swap them out. Also if you have a cable splitter connected to the modem try removing that see if ping issue stops happening.

     

    DarrenM