C3700 WiFi Intermittent Internet Connection Issues - Spectrum Internet Provider

Question

Hello,&nbsp;I've been having internet connection issues for about 3 weeks.&nbsp; The internet is working fine, then I lose connection.&nbsp; Typically, I turn the modem off and then back on, and everything is fine.&nbsp; Sometimes I lose it once a day, other days I lose connection multiple times)&nbsp; I spoke with Spectrum (ISP) and they blamed it on the modem.&nbsp; I'm struggling to believe it, but do not have a good way to validate, either way.&nbsp; Any suggestions would be appreciated.&nbsp;Thank you

Nick540R · Answer

Thank you.&nbsp; I'll work to abtain this information and post the screenshots.&nbsp;To be continued...

michaelkenward · Answer

Nick540R&nbsp;wrote:
Hi, could not connect using the link in the two links you provided.&nbsp; Error as shown in the attached.
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If you run out of ideas, you could try the right section for your hardware. That is a cable modem router which is not one of the General WiFi Routers (Non-Nighthawk and Non-Orbi) devices covered here.
Cable Modems &amp; Routers

michaelkenward · Answer

Nick540R&nbsp;wrote:
Yes, I was advised of my error and will try that rout.&nbsp; Thank you for your patience!

Not really an error.
&nbsp;
There are some "filing system" pedants but most of us don't mind where you post. I didn't want you to miss possible messages that might be relevant to your problem.
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plemans · Answer

1. does it happen on wired devices AND wireless or just wireless?
2. do you have a screen snip of the cable connections page and the event logs? That helps us check the connection back to the ISP

Nick540R · Answer

Thank you for the response.&nbsp;1) I only have wireless connections. Not sure I have a LAN cable to connect to anything2) How do I see those pages so I can provide a screenshot?&nbsp;Thanks, again!

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C3700 WiFi Intermittent Internet Connection Issues - Spectrum Internet Provider

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