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Anonymous's avatar
Anonymous
May 18, 2021

C6300 AC1750 Cable Modem Router

The Upstream light on the front of the device is always orange.  I tried a reboot (on/off button on back).  Firmware version 3.01.04 and Cox is my vendor.  Otherwise the device seems to work properly.  Any ideas?

14 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User

    that seems to indicate only 1 upstream channel is locked. 

    Do you have a screensnip of the cable connections page (shows the upstream/downstream info)

     

    check your link for kinks, damage, old/bad/cheap/corroded connectors. replace them if you do. 

    I'd also remove any spiltters, amplifiers, or attenuators from the line. 

    • Anonymous's avatar
      Anonymous
      Upstream Bonded Channels
      ChannelLock StatusUS Channel TypeChannel IDSymbol RateFrequencyPower
      1LockedATDMA25120 Ksym/sec23500000 Hz48.8 dBmV
      2Not LockedN/AUnknown0 Ksym/sec0 Hz0.0 dBmV
      3Not LockedN/AUnknown0 Ksym/sec0 Hz0.0 dBmV
      4Not LockedN/AUnknown0 Ksym/sec0 Hz0.0 dBmV

       

      • plemans's avatar
        plemans
        Guru - Experienced User

        got a screen snip of the downstream and the event logs? 

         

    • Anonymous's avatar
      Anonymous

      Any Help?

      Upstream Bonded Channels
      ChannelLock StatusUS Channel TypeChannel IDSymbol RateFrequencyPower
      1LockedATDMA25120 Ksym/sec23500000 Hz48.8 dBmV
      2Not LockedN/AUnknown0 Ksym/sec0 Hz0.0 dBmV
      3Not LockedN/AUnknown0 Ksym/sec0 Hz0.0 dBmV
      4Not LockedN/AUnknown0 Ksym/sec0 Hz0.0 dBmV
      • plemans's avatar
        plemans
        Guru - Experienced User

        that's the same upstream. Your downstream?