Forgive me if I'm posting in the wrong place - not technologically advanced, just trying to fix a problem. For the past week or two have noticed internet speed choppiness, especially on my desktop. I have done a speed test and looks to be what I should be getting 20 down 5 up. I just reset the router and notice my upstream and downstream (had to look them up) are amber. Would that be part of the issue? Is there something I can do to fix this? Or is it something that Spectrum would have to handle? I purchased the router - not theirs. THanks in advance and bear with me if I don't understand, try to be as simple as you can. ;)

Try Christian_R or Blanca_O as well.

No. C series modems can only work as gatway routers or in modem mode only. If you got something like a EX 7 series extender you wont have to wire connect these to the host router. They wirelessly connect to the host router and provide additional coverage. You could add one to your next modem router combo unit. You'll need to go with what your ISP support as far as modems. What you might want to do is use one of there modem only units that may have just phone support then connect up a external router to this modem as another idea.

This would be the forum for your device:https://community.netgear.com/t5/Cable-Modems-Routers/bd-p/home-cable-modems-routersWhen you repost there, make sure to include:1. a screen snip of your modem connections page and your logs.2. You're paying for 20/5 speeds or are you paying for more and thats what you're getting? 3. Make sure you're testing over a hardwired connection. Wireless needs different troubleshooting so focus on first getting the proper speeds to your modem/router.

As suggested, speed test the the modem with a wired PC. Also remove any coax cable line splitters in between the modem and ISP service box as these can cause some problems. Have the ISP check and confirm signal and line quality up to the modem. andreah1 wrote:Forgive me if I'm posting in the wrong place - not technologically advanced, just trying to fix a problem. For the past week or two have noticed internet speed choppiness, especially on my desktop. I have done a speed test and looks to be what I should be getting 20 down 5 up. I just reset the router and notice my upstream and downstream (had to look them up) are amber. Would that be part of the issue? Is there something I can do to fix this? Or is it something that Spectrum would have to handle? I purchased the router - not theirs. THanks in advance and bear with me if I don't understand, try to be as simple as you can. ;)

I did do all that and now have posted in the correct forum (no replies yet darn it). The amber lights are gone but the downstream is now constantly blinking green and internet is choppy. Spectrum checked everything on their end and said the signal is excellent. So it's got to be the router but I don't know what to do.

C7000 Locked/Unlocked Channels? | NETGEAR Communities

27 Replies

plemans
Guru - Experienced User
Nov 22, 2019
This would be the forum for your device:
https://community.netgear.com/t5/Cable-Modems-Routers/bd-p/home-cable-modems-routers
When you repost there, make sure to include:
1. a screen snip of your modem connections page and your logs.
2. You're paying for 20/5 speeds or are you paying for more and thats what you're getting?
3. Make sure you're testing over a hardwired connection. Wireless needs different troubleshooting so focus on first getting the proper speeds to your modem/router.
FURRYe38
Guru - Experienced User
Nov 22, 2019
As suggested, speed test the the modem with a wired PC. Also remove any coax cable line splitters in between the modem and ISP service box as these can cause some problems. Have the ISP check and confirm signal and line quality up to the modem.
andreah1 wrote:
Forgive me if I'm posting in the wrong place - not technologically advanced, just trying to fix a problem. For the past week or two have noticed internet speed choppiness, especially on my desktop. I have done a speed test and looks to be what I should be getting 20 down 5 up. I just reset the router and notice my upstream and downstream (had to look them up) are amber. Would that be part of the issue? Is there something I can do to fix this? Or is it something that Spectrum would have to handle? I purchased the router - not theirs.
THanks in advance and bear with me if I don't understand, try to be as simple as you can. ;)
- andreah1
  Apprentice
  Dec 01, 2019
  I did do all that and now have posted in the correct forum (no replies yet darn it). The amber lights are gone but the downstream is now constantly blinking green and internet is choppy. Spectrum checked everything on their end and said the signal is excellent. So it's got to be the router but I don't know what to do.
  - FURRYe38
    Guru - Experienced User
    Dec 02, 2019
    Reset the modem. Press the reset button for 15 seconds then release. Setup the modem from scratch.

Forum Discussion

C7000 Locked/Unlocked Channels?