c7000v2 being gifted to a friend

I disconnected this c7000v2 cable modem at the end of May because I switched ISP, and I just "filed" it away as a spare. However, now my friend still on that ISP needs a new cable modem. I defaulted this c7000v2 of mine, and was going to set it up to send to my friend on that same ISP, but it doesn't appear that I can log into this device unless it is connected to an active cable connection, which i don't have at this time. So really, there isn't a way to connect to these devices not attached to a cable service to reset them and set them up again?

antinode
Aug 12, 2020
> [...] now I don't see the default SSID listed on the side of the
> device, [...]

   Not a good sign.

> [...] so I plug in with an ethernet cable (all while modem unplugged
> from house cable connection) and http://192.168.100.1 does not come
> up. [...]

   Also not a good sign.

> [...] then the device power cycles again.

   Also not a good sign.

> [...] I only get the error message "you are not connected to the
> internet".

   What's the IP address of your (unspecified) computer/device when you
do this?

   If the C7000v2 is not broadcasting its/any SSIDs, and if it's not
giving your Ethernet-attached computer a good IP address, then it might
be in more trouble than you think.

   I'd try assigning static IP[v4] parameters to the computer, like,
say:

      address: 192.168.0.10
      netmask: 255.255.255.0

Then, when that doesn't help:

      address: 192.168.100.10
      netmask: 255.255.255.0

But I would not expect much.

> [...] I did read the manual on Install and activation.

   Did you also look for the LED descriptions and "Troubleshoot"? Even
without an ISP connection, I'd expect it to settle down and respond as
documented after a minute or two. Unless it has a serious problem
(other then not being connected to an ISP).

7 Replies

FURRYe38
Guru - Experienced User
Aug 12, 2020
The ISP should be able to remove it from there system. Have them remove the MAC address for that modem from your account. You'll need to contact the ISP about this.

ALso just factory reset the modem by pressing the back reset button for 10 seconds then release. You should be able to log into the modems web page at 192.168.100.1 or .0.1 with a web browser.
- antinode
  Guru
  Aug 12, 2020
  > [...] it doesn't appear that I can log into this device unless it is
  > connected to an active cable connection, [...]
  
  "appear"? How, exactly, did you arrive at that conclusion?
  
  Visit http://netgear.com/support , put in your model number, and look
  for Documentation. Get the User Manual (at least). Read.
  - AramFingal
    Aspirant
    Aug 12, 2020
    Well, good idea to call ISP to remove MAC before gifting.
    
    However, I have "defaulted" this cable modem 3 times by holding the reset button down for 15 seconds, but now I don't see the default SSID listed on the side of the device, so I plug in with an ethernet cable (all while modem unplugged from house cable connection) and http://192.168.100.1 does not come up. I only get the error message "you are not connected to the internet". I was able to see the default SSID for a few minutes the second time I defaulted it, but was never able to connect via the credentials on the side of the device.

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c7000v2 being gifted to a friend