Cable Modem ethernet ports not working

Question

C7000-100NAS cable modem with Xfinity. &nbsp;The wired ethernet ports are not working. &nbsp;Xfinity/Comcast seems to control the firmware. &nbsp;

DarrenM · Answer

Hello crduggins

&nbsp;

Did you change any settings in the router recently like modem only mode?

&nbsp;

DarrenM

crduggins · Answer

Hi Darren,&nbsp;No, I haven't changed anything recently. &nbsp;Though I didn't test out the ethernet ports when I first connected the modem a few months ago, so this could have been the case from the beginning. &nbsp;I see a "Router Mode" option, but that is set to "Yes". &nbsp;

DarrenM · Answer

I could suggest to try and do a factory reset see if they work then if not you may want to contact support if the modem is still under warranty.

&nbsp;

http://www.netgear.com/support/contact.aspx?cid=wmt_netgear_organic

&nbsp;

DarrenM

crduggins · Answer

Not under warranty, but I'll try a factory reset when I get a chance. &nbsp;Thanks.

Forum Discussion

Cable Modem ethernet ports not working

4 Replies