Hey Friends, My internet access wired and wifi seems to go down everyday at the same time. Thought it was the DHCP lease renewing but that's on a 7 day timer, a simple reboot of the router fixes it but its really annoying to bring my network down once a day and I never had these issues with my old c70002. Log: TimePriorityDescriptionWed Dec 16 13:29:59 2020Notice (6)CM-STATUS message sent. Event Type Code: 4; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1;Wed Dec 16 13:29:57 2020Notice (6)CM-STATUS message sent. Event Type Code: 1; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1;Wed Dec 16 13:29:56 2020Warning (5)MDD message timeout;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1;Wed Dec 16 13:29:43 2020Notice (6)CM-STATUS message sent. Event Type Code: 4; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1;Wed Dec 16 13:29:27 2020Notice (6)CM-STATUS message sent. Event Type Code: 1; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1;Wed Dec 16 13:29:26 2020Warning (5)MDD message timeout;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1;Wed Dec 16 13:26:21 2020Notice (6)CM-STATUS message sent. Event Type Code: 4; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1;Wed Dec 16 13:26:20 2020Notice (6)CM-STATUS message sent. Event Type Code: 1; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1;Wed Dec 16 13:26:18 2020Warning (5)MDD message timeout;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1;Wed Dec 16 13:24:19 2020Notice (6)CM-STATUS message sent. Event Type Code: 4; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1;Wed Dec 16 13:24:17 2020Notice (6)CM-STATUS message sent. Event Type Code: 1; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1;Wed Dec 16 13:24:16 2020Warning (5)MDD message timeout;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1;Wed Dec 16 13:24:11 2020Notice (6)CM-STATUS message sent. Event Type Code: 4; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1;Wed Dec 16 13:24:09 2020Notice (6)CM-STATUS message sent. Event Type Code: 1; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1;Wed Dec 16 13:24:08 2020Warning (5)MDD message timeout;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1;Wed Dec 16 13:23:29 2020Notice (6)CM-STATUS message sent. Event Type Code: 4; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1;Wed Dec 16 13:23:21 2020Notice (6)CM-STATUS message sent. Event Type Code: 1; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1;Wed Dec 16 13:23:20 2020Warning (5)MDD message timeout;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1;Wed Dec 16 13:22:51 2020Notice (6)CM-STATUS message sent. Event Type Code: 4; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1;Wed Dec 16 13:22:49 2020Notice (6)CM-STATUS message sent. Event Type Code: 1; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1;Wed Dec 16 13:22:48 2020Warning (5)MDD message timeout;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1;Wed Dec 16 13:21:57 2020Notice (6)CM-STATUS message sent. Event Type Code: 4; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1;Wed Dec 16 13:21:55 2020Notice (6)CM-STATUS message sent. Event Type Code: 1; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1;Wed Dec 16 13:21:54 2020Warning (5)MDD message timeout;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1;Wed Dec 16 13:21:43 2020Notice (6)CM-STATUS message sent. Event Type Code: 4; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1;Wed Dec 16 13:21:39 2020Notice (6)CM-STATUS message sent. Event Type Code: 1; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1;Wed Dec 16 13:21:38 2020Warning (5)MDD message timeout;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1;Wed Dec 16 13:21:01 2020Notice (6)CM-STATUS message sent. Event Type Code: 4; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1;Wed Dec 16 13:20:57 2020Notice (6)CM-STATUS message sent. Event Type Code: 1; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1;Wed Dec 16 13:20:56 2020Warning (5)MDD message timeout;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1;Wed Dec 16 13:19:31 2020Notice (6)CM-STATUS message sent. Event Type Code: 4; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1;Wed Dec 16 13:19:29 2020Notice (6)CM-STATUS message sent. Event Type Code: 1; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1;Wed Dec 16 13:19:28 2020Warning (5)MDD message timeout;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1;Wed Dec 16 13:18:15 2020Notice (6)CM-STATUS message sent. Event Type Code: 4; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1;Wed Dec 16 13:18:13 2020Notice (6)CM-STATUS message sent. Event Type Code: 1; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1;Wed Dec 16 13:18:12 2020Warning (5)MDD message timeout;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1;Wed Dec 16 13:17:25 2020Notice (6)CM-STATUS message sent. Event Type Code: 4; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1;Wed Dec 16 13:17:17 2020Notice (6)CM-STATUS message sent. Event Type Code: 1; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1;Wed Dec 16 13:17:16 2020Warning (5)MDD message timeout;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1;Wed Dec 16 13:14:51 2020Notice (6)CM-STATUS message sent. Event Type Code: 4; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1;

Seems to cut out at 10am CST everyday tried changing the network clock and the cut out shifted as expected to 6am Cable Connections: requency start ValueThis field below allows you to modify the frequency the cable modem start with its scan during initialization and registration. Enter the new start frequency and restart the cable modem for it to take effect.Starting Frequency Startup ProcedureProcedureStatusCommentAcquire Downstream Channel609 MHzLockedConnectivity StateOKOperationalBoot StateOKOperationalSecurityEnabledBPI+ Downstream Bonded ChannelsChannelLock StatusModulationChannel IDFrequencyPowerSNRCorrectablesUncorrectables1Locked256 QAM16609000000 Hz5.3 dBmV41.8 dB002Locked256 QAM1519000000 Hz6.0 dBmV41.3 dB003Locked256 QAM2525000000 Hz6.0 dBmV40.0 dB004Locked256 QAM3531000000 Hz6.0 dBmV40.8 dB005Locked256 QAM4537000000 Hz5.7 dBmV41.4 dB006Locked256 QAM5543000000 Hz5.7 dBmV42.1 dB007Locked256 QAM6549000000 Hz5.8 dBmV42.3 dB008Locked256 QAM7555000000 Hz5.5 dBmV42.2 dB009Locked256 QAM8561000000 Hz5.2 dBmV41.9 dB0010Locked256 QAM9567000000 Hz5.1 dBmV41.6 dB0011Locked256 QAM10573000000 Hz5.2 dBmV41.4 dB0012Locked256 QAM11579000000 Hz4.7 dBmV41.7 dB0013Locked256 QAM12585000000 Hz4.7 dBmV40.9 dB0014Locked256 QAM13591000000 Hz4.6 dBmV41.1 dB0015Locked256 QAM14597000000 Hz4.6 dBmV41.1 dB0016Locked256 QAM15603000000 Hz4.8 dBmV41.5 dB0017Not LockedUnknown00 Hz0.0 dBmV0.0 dB0018Not LockedUnknown00 Hz0.0 dBmV0.0 dB0019Not LockedUnknown00 Hz0.0 dBmV0.0 dB0020Not LockedUnknown00 Hz0.0 dBmV0.0 dB0021Not LockedUnknown00 Hz0.0 dBmV0.0 dB0022Not LockedUnknown00 Hz0.0 dBmV0.0 dB0023Not LockedUnknown00 Hz0.0 dBmV0.0 dB0024Not LockedUnknown00 Hz0.0 dBmV0.0 dB0025Not LockedUnknown00 Hz0.0 dBmV0.0 dB0026Not LockedUnknown00 Hz0.0 dBmV0.0 dB0027Not LockedUnknown00 Hz0.0 dBmV0.0 dB0028Not LockedUnknown00 Hz0.0 dBmV0.0 dB0029Not LockedUnknown00 Hz0.0 dBmV0.0 dB0030Not LockedUnknown00 Hz0.0 dBmV0.0 dB0031Not LockedUnknown00 Hz0.0 dBmV0.0 dB0032Not LockedUnknown00 Hz0.0 dBmV0.0 dB00 Upstream Bonded ChannelsChannelLock StatusUS Channel TypeChannel IDSymbol RateFrequencyPower1LockedATDMA45120 Ksym/sec36800000 Hz37.0 dBmV2LockedATDMA55120 Ksym/sec30350000 Hz36.5 dBmV3LockedATDMA65120 Ksym/sec23900000 Hz36.5 dBmV4Not LockedUnknown0000.0 dBmV5Not LockedUnknown0000.0 dBmV6Not LockedUnknown0000.0 dBmV7Not LockedUnknown0000.0 dBmV8Not LockedUnknown0000.0 dBmV Downstream OFDM ChannelsChannelLockStatusModulation /Profile IDChannelIDFrequencyPowerSNR /MERActive SubcarrierNumber RangeUnerroredCodewordsCorrectableCodewordsUncorrectableCodewords1Locked0 ,1 ,2 ,3159651000000 Hz7.38 dBmV40.9 dB646 ~ 34491795795867100202Not Locked000 Hz0 dBmV0 dB0 ~ 4095000 Upstream OFDMA ChannelsChannelLock StatusModulation / Profile IDChannel IDFrequencyPower1Not Locked000 Hz0 dBmV2Not Locked000 Hz0 dBmV

Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.Be sure there are no coax cable line splitters in the between the modem and ISP service box. Be sure your using good quality RG6 coax cable up to the modem. Be sure to power OFF the modem for 1 minute them back ON.https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853

Have already had the isp run all checks and had a tech come out. Everything looks good on the ISP side they’re not seeing any service errors in their system.

What Firmware version is currently loaded?Has a factory reset and setup from scratch been performed since last FW update?

FW version 2.1.1.4 most up to date per net gear website. Came loaded with it. Have checked multiple times for an update since I installed this 7 days ago.Have factory reset twice with a clean set up on a hardwired laptop. Still no fix.NG support has had me change wireless channels, check ping, reboot, and reset multiple times. Maybe just a defective unit?

90sScott

Aspirant

Dec 16, 2020

CAX80 Internet cuts out everyday

Hey Friends,

My internet access wired and wifi seems to go down everyday at the same time. Thought it was the DHCP lease renewing but that's on a 7 day timer, a simple reboot of the router fixes it but its really annoying to bring my network down once a day and I never had these issues with my old c70002.

Log:

Time	Priority	Description
Wed Dec 16 13:29:59 2020	Notice (6)	CM-STATUS message sent. Event Type Code: 4; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1;
Wed Dec 16 13:29:57 2020	Notice (6)	CM-STATUS message sent. Event Type Code: 1; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1;
Wed Dec 16 13:29:56 2020	Warning (5)	MDD message timeout;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1;
Wed Dec 16 13:29:43 2020	Notice (6)	CM-STATUS message sent. Event Type Code: 4; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1;
Wed Dec 16 13:29:27 2020	Notice (6)	CM-STATUS message sent. Event Type Code: 1; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1;
Wed Dec 16 13:29:26 2020	Warning (5)	MDD message timeout;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1;
Wed Dec 16 13:26:21 2020	Notice (6)	CM-STATUS message sent. Event Type Code: 4; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1;
Wed Dec 16 13:26:20 2020	Notice (6)	CM-STATUS message sent. Event Type Code: 1; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1;
Wed Dec 16 13:26:18 2020	Warning (5)	MDD message timeout;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1;
Wed Dec 16 13:24:19 2020	Notice (6)	CM-STATUS message sent. Event Type Code: 4; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1;
Wed Dec 16 13:24:17 2020	Notice (6)	CM-STATUS message sent. Event Type Code: 1; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1;
Wed Dec 16 13:24:16 2020	Warning (5)	MDD message timeout;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1;
Wed Dec 16 13:24:11 2020	Notice (6)	CM-STATUS message sent. Event Type Code: 4; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1;
Wed Dec 16 13:24:09 2020	Notice (6)	CM-STATUS message sent. Event Type Code: 1; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1;
Wed Dec 16 13:24:08 2020	Warning (5)	MDD message timeout;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1;
Wed Dec 16 13:23:29 2020	Notice (6)	CM-STATUS message sent. Event Type Code: 4; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1;
Wed Dec 16 13:23:21 2020	Notice (6)	CM-STATUS message sent. Event Type Code: 1; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1;
Wed Dec 16 13:23:20 2020	Warning (5)	MDD message timeout;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1;
Wed Dec 16 13:22:51 2020	Notice (6)	CM-STATUS message sent. Event Type Code: 4; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1;
Wed Dec 16 13:22:49 2020	Notice (6)	CM-STATUS message sent. Event Type Code: 1; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1;
Wed Dec 16 13:22:48 2020	Warning (5)	MDD message timeout;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1;
Wed Dec 16 13:21:57 2020	Notice (6)	CM-STATUS message sent. Event Type Code: 4; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1;
Wed Dec 16 13:21:55 2020	Notice (6)	CM-STATUS message sent. Event Type Code: 1; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1;
Wed Dec 16 13:21:54 2020	Warning (5)	MDD message timeout;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1;
Wed Dec 16 13:21:43 2020	Notice (6)	CM-STATUS message sent. Event Type Code: 4; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1;
Wed Dec 16 13:21:39 2020	Notice (6)	CM-STATUS message sent. Event Type Code: 1; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1;
Wed Dec 16 13:21:38 2020	Warning (5)	MDD message timeout;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1;
Wed Dec 16 13:21:01 2020	Notice (6)	CM-STATUS message sent. Event Type Code: 4; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1;
Wed Dec 16 13:20:57 2020	Notice (6)	CM-STATUS message sent. Event Type Code: 1; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1;
Wed Dec 16 13:20:56 2020	Warning (5)	MDD message timeout;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1;
Wed Dec 16 13:19:31 2020	Notice (6)	CM-STATUS message sent. Event Type Code: 4; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1;
Wed Dec 16 13:19:29 2020	Notice (6)	CM-STATUS message sent. Event Type Code: 1; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1;
Wed Dec 16 13:19:28 2020	Warning (5)	MDD message timeout;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1;
Wed Dec 16 13:18:15 2020	Notice (6)	CM-STATUS message sent. Event Type Code: 4; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1;
Wed Dec 16 13:18:13 2020	Notice (6)	CM-STATUS message sent. Event Type Code: 1; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1;
Wed Dec 16 13:18:12 2020	Warning (5)	MDD message timeout;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1;
Wed Dec 16 13:17:25 2020	Notice (6)	CM-STATUS message sent. Event Type Code: 4; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1;
Wed Dec 16 13:17:17 2020	Notice (6)	CM-STATUS message sent. Event Type Code: 1; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1;
Wed Dec 16 13:17:16 2020	Warning (5)	MDD message timeout;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1;
Wed Dec 16 13:14:51 2020	Notice (6)	CM-STATUS message sent. Event Type Code: 4; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:a2:cf:b8;CMTS-MAC=00:6c:bc:b8:95:5f;CM-QOS=1.1;CM-VER=3.1;

Troubleshooting

13 Replies

90sScott

Aspirant

Dec 16, 2020

Seems to cut out at 10am CST everyday tried changing the network clock and the cut out shifted as expected to 6am

Cable Connections:

requency start Value

This field below allows you to modify the frequency the cable modem start with its scan during initialization and registration. Enter the new start frequency and restart the cable modem for it to take effect.

Starting Frequency

Startup Procedure

Procedure	Status	Comment
Acquire Downstream Channel	609 MHz	Locked
Connectivity State	OK	Operational
Boot State	OK	Operational
Security	Enabled	BPI+

Downstream Bonded Channels

Channel	Lock Status	Modulation	Channel ID	Frequency	Power	SNR	Correctables	Uncorrectables
1	Locked	256 QAM	16	609000000 Hz	5.3 dBmV	41.8 dB	0	0
2	Locked	256 QAM	1	519000000 Hz	6.0 dBmV	41.3 dB	0	0
3	Locked	256 QAM	2	525000000 Hz	6.0 dBmV	40.0 dB	0	0
4	Locked	256 QAM	3	531000000 Hz	6.0 dBmV	40.8 dB	0	0
5	Locked	256 QAM	4	537000000 Hz	5.7 dBmV	41.4 dB	0	0
6	Locked	256 QAM	5	543000000 Hz	5.7 dBmV	42.1 dB	0	0
7	Locked	256 QAM	6	549000000 Hz	5.8 dBmV	42.3 dB	0	0
8	Locked	256 QAM	7	555000000 Hz	5.5 dBmV	42.2 dB	0	0
9	Locked	256 QAM	8	561000000 Hz	5.2 dBmV	41.9 dB	0	0
10	Locked	256 QAM	9	567000000 Hz	5.1 dBmV	41.6 dB	0	0
11	Locked	256 QAM	10	573000000 Hz	5.2 dBmV	41.4 dB	0	0
12	Locked	256 QAM	11	579000000 Hz	4.7 dBmV	41.7 dB	0	0
13	Locked	256 QAM	12	585000000 Hz	4.7 dBmV	40.9 dB	0	0
14	Locked	256 QAM	13	591000000 Hz	4.6 dBmV	41.1 dB	0	0
15	Locked	256 QAM	14	597000000 Hz	4.6 dBmV	41.1 dB	0	0
16	Locked	256 QAM	15	603000000 Hz	4.8 dBmV	41.5 dB	0	0
17	Not Locked	Unknown	0	0 Hz	0.0 dBmV	0.0 dB	0	0
18	Not Locked	Unknown	0	0 Hz	0.0 dBmV	0.0 dB	0	0
19	Not Locked	Unknown	0	0 Hz	0.0 dBmV	0.0 dB	0	0
20	Not Locked	Unknown	0	0 Hz	0.0 dBmV	0.0 dB	0	0
21	Not Locked	Unknown	0	0 Hz	0.0 dBmV	0.0 dB	0	0
22	Not Locked	Unknown	0	0 Hz	0.0 dBmV	0.0 dB	0	0
23	Not Locked	Unknown	0	0 Hz	0.0 dBmV	0.0 dB	0	0
24	Not Locked	Unknown	0	0 Hz	0.0 dBmV	0.0 dB	0	0
25	Not Locked	Unknown	0	0 Hz	0.0 dBmV	0.0 dB	0	0
26	Not Locked	Unknown	0	0 Hz	0.0 dBmV	0.0 dB	0	0
27	Not Locked	Unknown	0	0 Hz	0.0 dBmV	0.0 dB	0	0
28	Not Locked	Unknown	0	0 Hz	0.0 dBmV	0.0 dB	0	0
29	Not Locked	Unknown	0	0 Hz	0.0 dBmV	0.0 dB	0	0
30	Not Locked	Unknown	0	0 Hz	0.0 dBmV	0.0 dB	0	0
31	Not Locked	Unknown	0	0 Hz	0.0 dBmV	0.0 dB	0	0
32	Not Locked	Unknown	0	0 Hz	0.0 dBmV	0.0 dB	0	0

Upstream Bonded Channels

Channel	Lock Status	US Channel Type	Channel ID	Symbol Rate	Frequency	Power
1	Locked	ATDMA	4	5120 Ksym/sec	36800000 Hz	37.0 dBmV
2	Locked	ATDMA	5	5120 Ksym/sec	30350000 Hz	36.5 dBmV
3	Locked	ATDMA	6	5120 Ksym/sec	23900000 Hz	36.5 dBmV
4	Not Locked	Unknown	0	0	0	0.0 dBmV
5	Not Locked	Unknown	0	0	0	0.0 dBmV
6	Not Locked	Unknown	0	0	0	0.0 dBmV
7	Not Locked	Unknown	0	0	0	0.0 dBmV
8	Not Locked	Unknown	0	0	0	0.0 dBmV

Downstream OFDM Channels

Channel	Lock Status	Modulation / Profile ID	Channel ID	Frequency	Power	SNR / MER	Active Subcarrier Number Range	Unerrored Codewords	Correctable Codewords	Uncorrectable Codewords
1	Locked	0 ,1 ,2 ,3	159	651000000 Hz	7.38 dBmV	40.9 dB	646 ~ 3449	17957958	671002	0
2	Not Locked	0	0	0 Hz	0 dBmV	0 dB	0 ~ 4095	0	0	0

Upstream OFDMA Channels

Channel	Lock Status	Modulation / Profile ID	Channel ID	Frequency	Power
1	Not Locked	0	0	0 Hz	0 dBmV
2	Not Locked	0	0	0 Hz	0 dBmV

FURRYe38
Guru
Dec 17, 2020
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Be sure to power OFF the modem for 1 minute them back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853
- 90sScott
  Aspirant
  Dec 17, 2020
  Have already had the isp run all checks and had a tech come out. Everything looks good on the ISP side they’re not seeing any service errors in their system.
  - FURRYe38
    Guru
    Dec 17, 2020
    What Firmware version is currently loaded?
    Has a factory reset and setup from scratch been performed since last FW update?

Forum Discussion

CAX80 Internet cuts out everyday