NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
CG3000D keeps rebooting
Hi,
My wireless router is NETGEAR CG3000D-RG. It keeps rebooting itself. I am using Spectrum as provider and modem is owned by me. I am using TWC/Spectrum since year at same location and problem only started 2-3 weeks back. Event log in router has below messgaes when router is rebooted.
Interesting fact is, problem is not observed on weekend! Hardly observed during night hours. No logic behid it.
Problem occurs more during day time of week and causes lot of pain as I work from home. Sometimes keeps rebooting every 10 mins!.
Spectrum guy visited home yesterday and said nothing wrong with line (kind of blamed on modem).
Any help appericated!
These are the exact messages from event log of router captured during reboot,
Critical (3) - Started Unicast Maintenance Ranging - No Response received - T3 time-out
Error (4) - Missing BP Configuration Setting TLV Type: 17.8;
here is downstream/upstream current values (while it is up for 9hours- time since last reboot)
| |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
Thanks Darren for reply. I had spectrum technician visting my house and checked all lines. They do not check modem-router as it is owned by me. So after researching over internet and trying different things following solution seems to be working.
1. Bought new A/C adapter for router from best buy (https://www.bestbuy.com/site/insignia-ac-adapter-black/5019131.p?skuId=5019131)
2. Untouched other settings in modem/router
Last 6 days not a single reboot observed! So I consider problem solved
5 Replies
hello, it just rebooted again at 8.50AM PST.
Downstream Bonded Channels
Lock Status
Modulation
Channel ID
Symbol rate
Frequency
Power
SNR
DOCSIS/EuroDOCSIS locked
Locked
QAM256
22
5360 Ksym/sec
645000000 Hz
8.7 dBmV
42.5 dB
Docsis
Locked
QAM256
23
5360 Ksym/sec
651000000 Hz
8.6 dBmV
42.4 dB
Docsis
Locked
QAM256
24
5360 Ksym/sec
657000000 Hz
8.4 dBmV
42.3 dB
Docsis
Locked
QAM256
25
5360 Ksym/sec
663000000 Hz
8.3 dBmV
42.2 dB
Docsis
Locked
QAM256
27
5360 Ksym/sec
675000000 Hz
8.7 dBmV
41.9 dB
Docsis
Locked
QAM256
28
5360 Ksym/sec
681000000 Hz
8.9 dBmV
41.9 dB
Docsis
Locked
QAM256
30
5360 Ksym/sec
693000000 Hz
8.2 dBmV
41.7 dB
Docsis
Locked
QAM256
31
5360 Ksym/sec
699000000 Hz
8.2 dBmV
41.6 dB
Docsis
Upstream Bonded Channels
Lock Status
Modulation
Channel ID
Symbol rate
Frequency
Power
Locked
ATDMA
76
5120 Ksym/sec
37000000 Hz
40.3 dBmV
Locked
TDMA
73
2560 Ksym/sec
18500000 Hz
38.8 dBmV
Locked
ATDMA
74
5120 Ksym/sec
23300000 Hz
39.0 dBmV
Locked
ATDMA
75
5120 Ksym/sec
30600000 Hz
40.0 dBmV
Current System Time:Wed Dec 27 16:53:01 2017
Top of Form
Bottom of Form
here is event log,
Wed Dec 27 16:50:51 2017
Error (4)
Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=4c:60:de:02:80:d8;CMTS-MAC=00:01:5c:67:d6:5b;CM-QOS=1.1;CM-VER=3.0;
Wed Dec 27 16:50:51 2017
Error (4)
Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=4c:60:de:02:80:d8;CMTS-MAC=00:01:5c:67:d6:5b;CM-QOS=1.1;CM-VER=3.0;
hello,
it restarted again at 9.30AM.
Time Priority Description Wed Dec 27 17:33:13 2017 Error (4) Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=4c:60:de:02:80:d8;CMTS-MAC=00:01:5c:67:d6:5b;CM-QOS=1.1;CM-VER=3.0; Wed Dec 27 17:33:13 2017 Error (4) Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=4c:60:de:02:80:d8;CMTS-MAC=00:01:5c:67:d6:5b;CM-QOS=1.1;CM-VER=3.0; Time Not Established Warning (5) DHCP WARNING - Non-critical field invalid in response ;CM-MAC=4c:60:de:02:80:d8;CMTS-MAC=00:01:5c:67:d6:5b;CM-QOS=1.0;CM-VER=3.0; here is another reboot and message are,
Wed Dec 27 18:45:47 2017 Error (4) Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=4c:60:de:02:80:d8;CMTS-MAC=00:01:5c:67:d6:5b;CM-QOS=1.1;CM-VER=3.0; Wed Dec 27 18:45:47 2017 Error (4) Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=4c:60:de:02:80:d8;CMTS-MAC=00:01:5c:67:d6:5b;CM-QOS=1.1;CM-VER=3.0; Wed Dec 27 18:35:04 2017 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=4c:60:de:02:80:d8;CMTS-MAC=00:01:5c:67:d6:5b;CM-QOS=1.1;CM-VER=3.0; Time Not Established Warning (5) DHCP WARNING - Non-critical field invalid in response ;CM-MAC=4c:60:de:02:80:d8;CMTS-MAC=00:01:5c:67:d6:5b;CM-QOS=1.0;CM-VER=3.0; Your power levels are running a little high do you have a cable splitter connected to the modem if so try to remove that you also may want a tech from the ISP to come out and check your lines.
DarrenM
Thanks Darren for reply. I had spectrum technician visting my house and checked all lines. They do not check modem-router as it is owned by me. So after researching over internet and trying different things following solution seems to be working.
1. Bought new A/C adapter for router from best buy (https://www.bestbuy.com/site/insignia-ac-adapter-black/5019131.p?skuId=5019131)
2. Untouched other settings in modem/router
Last 6 days not a single reboot observed! So I consider problem solved
