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deesigner2's avatar
deesigner2
Aspirant
Dec 09, 2015

CG3000D-RG and connection errors

I have Cox communications as my ISP. I have a netgear CG3000D-RG that is about 2 years old. I started having connection issues last summer. they continue randomly. I have had COX out and they measured signal levels and replaced cable from street to house. I have replaced CAT5e cable in the house. I have a laptop and a worsening connection issue, to the point I have to unplug and reinitialize the unit. Nothing has changed in the setup or location of the router. I went into the event log last night and took a screen shot. that pretty much tells the story.I would like to send the screen shot but see there is no way to attach it here????? getting critical errors HELP

CG3000D connection issues
Hardware

8 Replies

  • DarrenM's avatar
    DarrenM
    Sr. NETGEAR Moderator
    Dec 14, 2015

    Hello deesigner2

     

    You can attach the screenshot here you just got to click the little picture button that has a little mountain and sun in it. But if thats not working you can always upload it to a site and link it so we can see what is going on.

     

    DarrenM

    • deesigner2's avatar
      deesigner2
      Aspirant
      Dec 14, 2015

       

      i called Netgear and the rep said I didnt have latest firmware, which was the first thing I had already thought of, but i looked at the site and I DO have the latest. which has to be done by Cox, the ISP anyway, as there is nothing in the interface to allow a binary update. Secondly, she had me change the channel from auto to 11 but that has not resolved the issue.