NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Cg3000dv2 is dropping wifi
Anytime I want to use wifi I have to go reset my router. And say I use my iPad for 5 minutes and put it down my network is undetectable . I've seen so many threads about this issue. I contacted my internet provider and had them come out and do tests and everything came back perfect I contacted netgear and let me just say that the fact they tried to get me to give them $90 just to more than likely hear them give me some mediocre advice was the most idiotic thing I've heard all year.... I was baffled when he said that. I told him that "I refuse To give him a penny let alone 90 f***ing dollars for him to just tell me something I already knew. So basically netgear has the laziest, greediest, and most incompetent "customer service" crew. Went to Walmart, got a linksys wrt and have had nothing but perfect functionality!
Sorry to hear MD585 did not seem to help you. Your event log dump looks a lot like mine. I am not to savy with modems and routers and all the lingo so I cannot analyze it, I had the same critical 3, warnings 5 and error 4's. My background is large main frame design and test and thats been a while. May make me knowledgable enough to be dangerousas as they say.
Anyway, I am now post 72 hrs without any additional wifi drops. So I believe I am good. My sister reports that she is still good after 2 days.
Not saying you did not, not saying your problem is the same as mine, just ensure you follow the procedure, and I do not know if it all matters one way or the other, I just did exactly what netgear support instructed me to do:
Remove the ISP cable, then the power cord, reinstall the cable, then the power cord and I pressed and held the reset button for 40+ seconds. (He said 30 seconds)
During trouble shooting, we had changed several values (frag length, changed the channel number to 9 vs being auto). After the reset all were returned to the original values thus I assumed it had worked. Like I said, no more drops in 3 days. I did call time warner cable to alert them.
18 Replies
Bless you RSS3, tried the factory reset and it seems to made this issue go away.
MD585 - I suggest you try to eliminate this issue by disabling the wifi and see if this issue re-occurs, let us know
- I agree! I'm 3 days and running strong. And it's a good thing you didn't give money to the idiots at netgear!
i'm having the same issue on Time warner, which is now spectrum. it's ever since there was a firmware update
Does everybody now have a new interface since an update?. Im pretty sure I never had a guest network which I do now, As well as my Wifi password is scrolling accross those nice new Icons
Dont have an answer for you but I believe I have problems since an update. What ISP are you using? How do you know that it was updated. Mine mysteriously now has a Genie Interface