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Forum Discussion
Cm1000 internet problem
it's been 8 months since I had this modem and today it decided to stop working. called Cox and they say it was good on their end. called netgear and they say it might be my modem that's the issue. they were well to help fix it for a fee.
My modem will keep restarting itself and only the power and cable light stay on while the downstream blinks green. the upstream and internet does not light up.
My modem will keep restarting itself and only the power and cable light stay on while the downstream blinks green. the upstream and internet does not light up.
4 Replies
> [...] called netgear [...]
How, exactly? Did you contact Netgear, or some scam outfit who
claimed to offer "support" for your Netgear device?Visit http://netgear.com/support , put in your model number, and look
for Documentation. Get the User Manual (at least). Read. Look for the
LED descriptions and "Troubleshoot"?- is the legit person. I'm just confuse that if the device is not broken I could've reboot/reset it.. I tried unplug, nighthawk reboot, going to admin genie site to reboot and there seems to have no connection. I don't know what I'm looking for to be able to reset it myself. I'll definitely look at those links. any suggestion will help.
Be sure to check the other suggestions as well. Ask the ISP about this as well. Ask a friend for family member to help you out if needed that may have more experience.
Good Luck.
Please post a copy and paste of the modems connection status page.
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Be sure to power OFF the modem for 1 minute them back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853
Yamuchee wrote:
it's been 8 months since I had this modem and today it decided to stop working. called Cox and they say it was good on their end. called netgear and they say it might be my modem that's the issue. they were well to help fix it for a fee.
My modem will keep restarting itself and only the power and cable light stay on while the downstream blinks green. the upstream and internet does not light up.
