NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
HGinDC
Jul 05, 2021Guide
CM2000 Modem: blinking downstream light
Hello. I am using a Nighthawk CM2000 router (which, BTW, is not a listed model for the model dropdown) connected to a Nighthawk AX4 router. Periodically the downstream light on the modem starts blinking white ("modem is scanning for a downstream channel"), and the only way to get it to stop blinking and stay on steadily is to restart the modem. The thing is, though, even while the light is blinking the WiFi connection seems to be unaffected. In fact it is blinking now while I'm online here and typing this message. I even ran a Speedtest.net test while the light was blinking and got some of the fastest speeds I have so far obtained with this router (see below). My question is, can I safely ignore this blinking light, or should I reboot the modem every time it happens? Thanks all!
--Howard
20 Replies
Please post a copy and paste of the modems connection status page.
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Be sure to power OFF the modem for 1 minute them back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853- HGinDCGuide
Thank you for the response. Below is a copy of the "modem event log." Is this the info you requested? I have been often in touch with RCN and the modem has been "reprovisioned" several times. Also, I have had (and paid for) three service calls. This first time the tech replaced the connectors at the ends of the cable, and removed one splitter her found in the line. The subsequent visits found the signal to be within spec, and the tech stated that since I had my own modem that was all they could do since they did not support customer-owned modems.
Tue Jul 06 06:09:00 2021 (Error (4)) DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=08:36:c9:9f:5e:a8;CMTS-MAC=00:af:1f:1f:85:5e;CM-QOS=1.1;CM-VER=3.1;
Mon Jul 05 01:45:51 2021 (Notice (6)) CM-STATUS message sent. Event Type Code: 22; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:9f:5e:a8;CMTS-MAC=00:af:1f:1f:85:5e;CM-QOS=1.1;CM-VER=3.1;
Mon Jul 05 01:45:26 2021 (Notice (6)) CM-STATUS message sent. Event Type Code: 20; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:9f:5e:a8;CMTS-MAC=00:af:1f:1f:85:5e;CM-QOS=1.1;CM-VER=3.1;
Mon Jul 05 01:21:01 2021 (Notice (6)) CM-STATUS message sent. Event Type Code: 22; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:9f:5e:a8;CMTS-MAC=00:af:1f:1f:85:5e;CM-QOS=1.1;CM-VER=3.1;
Mon Jul 05 01:20:36 2021 (Notice (6)) CM-STATUS message sent. Event Type Code: 20; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:9f:5e:a8;CMTS-MAC=00:af:1f:1f:85:5e;CM-QOS=1.1;CM-VER=3.1;
Fri Jul 02 18:09:00 2021 (Error (4)) DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=08:36:c9:9f:5e:a8;CMTS-MAC=00:af:1f:1f:85:5e;CM-QOS=1.1;CM-VER=3.1;
Fri Jul 02 09:17:21 2021 (Critical (3)) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=08:36:c9:9f:5e:a8;CMTS-MAC=00:af:1f:1f:85:5e;CM-QOS=1.1;CM-VER=3.1;
Tue Jun 29 06:09:00 2021 (Error (4)) DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=08:36:c9:9f:5e:a8;CMTS-MAC=00:af:1f:1f:85:5e;CM-QOS=1.1;CM-VER=3.1;
Sat Jun 26 23:09:53 2021 (Critical (3)) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=08:36:c9:9f:5e:a8;CMTS-MAC=00:af:1f:1f:85:5e;CM-QOS=1.1;CM-VER=3.1;
Fri Jun 25 18:09:08 2021 (Warning (5)) REG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=08:36:c9:9f:5e:a8;CMTS-MAC=00:af:1f:1f:85:5e;CM-QOS=1.1;CM-VER=3.1;
Fri Jun 25 18:09:06 2021 (Notice (6)) DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=08:36:c9:9f:5e:a8;CMTS-MAC=00:af:1f:1f:85:5e;CM-QOS=1.1;CM-VER=3.1;
Fri Jun 25 18:09:01 2021 (Notice (6)) TLV-11 - unrecognized OID;CM-MAC=08:36:c9:9f:5e:a8;CMTS-MAC=00:af:1f:1f:85:5e;CM-QOS=1.1;CM-VER=3.1;
Fri Jun 25 18:09:01 2021 (Error (4)) Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=08:36:c9:9f:5e:a8;CMTS-MAC=00:af:1f:1f:85:5e;CM-QOS=1.1;CM-VER=3.1;
Fri Jun 25 18:09:01 2021 (Error (4)) Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=08:36:c9:9f:5e:a8;CMTS-MAC=00:af:1f:1f:85:5e;CM-QOS=1.1;CM-VER=3.1;
Fri Jun 25 18:09:01 2021 (Error (4)) Missing BP Configuration Setting TLV Type: 17.7;CM-MAC=08:36:c9:9f:5e:a8;CMTS-MAC=00:af:1f:1f:85:5e;CM-QOS=1.1;CM-VER=3.1;
Fri Jun 25 18:09:01 2021 (Error (4)) Missing BP Configuration Setting TLV Type: 17.6;CM-MAC=08:36:c9:9f:5e:a8;CMTS-MAC=00:af:1f:1f:85:5e;CM-QOS=1.1;CM-VER=3.1;
Fri Jun 25 18:09:01 2021 (Error (4)) Missing BP Configuration Setting TLV Type: 17.5;CM-MAC=08:36:c9:9f:5e:a8;CMTS-MAC=00:af:1f:1f:85:5e;CM-QOS=1.1;CM-VER=3.1;
Fri Jun 25 18:09:01 2021 (Error (4)) Missing BP Configuration Setting TLV Type: 17.4;CM-MAC=08:36:c9:9f:5e:a8;CMTS-MAC=00:af:1f:1f:85:5e;CM-QOS=1.1;CM-VER=3.1;
Fri Jun 25 18:09:01 2021 (Error (4)) Missing BP Configuration Setting TLV Type: 17.3;CM-MAC=08:36:c9:9f:5e:a8;CMTS-MAC=00:af:1f:1f:85:5e;CM-QOS=1.1;CM-VER=3.1;
Fri Jun 25 18:09:01 2021 (Error (4)) Missing BP Configuration Setting TLV Type: 17.2;CM-MAC=08:36:c9:9f:5e:a8;CMTS-MAC=00:af:1f:1f:85:5e;CM-QOS=1.1;CM-VER=3.1;
Fri Jun 25 18:09:01 2021 (Error (4)) Missing BP Configuration Setting TLV Type: 17.1;CM-MAC=08:36:c9:9f:5e:a8;CMTS-MAC=00:af:1f:1f:85:5e;CM-QOS=1.1;CM-VER=3.1;
Fri Jun 25 18:09:01 2021 (Warning (5)) DHCP WARNING - Non-critical field invalid in response ;CM-MAC=08:36:c9:9f:5e:a8;CMTS-MAC=00:af:1f:1f:85:5e;CM-QOS=1.1;CM-VER=3.1;
Time Not Established (Notice (6)) Honoring MDD; IP provisioning mode = IPv4
Time Not Established (Critical (3)) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=08:36:c9:9f:5e:a8;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
Fri Jun 25 09:41:52 2021 (Error (4)) DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=08:36:c9:9f:5e:a8;CMTS-MAC=00:af:1f:1f:85:5e;CM-QOS=1.1;CM-VER=3.1;
Thu Jun 24 17:50:57 2021 (Notice (6)) CM-STATUS message sent. Event Type Code: 22; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:9f:5e:a8;CMTS-MAC=00:af:1f:1f:85:5e;CM-QOS=1.1;CM-VER=3.1;
Thu Jun 24 17:50:32 2021 (Notice (6)) CM-STATUS message sent. Event Type Code: 20; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:9f:5e:a8;CMTS-MAC=00:af:1f:1f:85:5e;CM-QOS=1.1;CM-VER=3.1;
Thu Jun 24 17:50:24 2021 (Notice (6)) CM-STATUS message sent. Event Type Code: 22; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:9f:5e:a8;CMTS-MAC=00:af:1f:1f:85:5e;CM-QOS=1.1;CM-VER=3.1;
Thu Jun 24 17:49:39 2021 (Notice (6)) CM-STATUS message sent. Event Type Code: 20; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:9f:5e:a8;CMTS-MAC=00:af:1f:1f:85:5e;CM-QOS=1.1;CM-VER=3.1;
Thu Jun 24 17:48:08 2021 (Notice (6)) CM-STATUS message sent. Event Type Code: 22; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:9f:5e:a8;CMTS-MAC=00:af:1f:1f:85:5e;CM-QOS=1.1;CM-VER=3.1;
Thu Jun 24 17:45:39 2021 (Notice (6)) CM-STATUS message sent. Event Type Code: 20; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:9f:5e:a8;CMTS-MAC=00:af:1f:1f:85:5e;CM-QOS=1.1;CM-VER=3.1;
Thu Jun 24 17:44:13 2021 (Notice (6)) CM-STATUS message sent. Event Type Code: 22; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:9f:5e:a8;CMTS-MAC=00:af:1f:1f:85:5e;CM-QOS=1.1;CM-VER=3.1;
Thu Jun 24 17:43:31 2021 (Notice (6)) CM-STATUS message sent. Event Type Code: 20; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:9f:5e:a8;CMTS-MAC=00:af:1f:1f:85:5e;CM-QOS=1.1;CM-VER=3.1;
Thu Jun 24 17:19:00 2021 (Notice (6)) CM-STATUS message sent. Event Type Code: 22; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:9f:5e:a8;CMTS-MAC=00:af:1f:1f:85:5e;CM-QOS=1.1;CM-VER=3.1;
Thu Jun 24 17:18:33 2021 (Notice (6)) CM-STATUS message sent. Event Type Code: 20; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:9f:5e:a8;CMTS-MAC=00:af:1f:1f:85:5e;CM-QOS=1.1;CM-VER=3.1;
Thu Jun 24 17:16:43 2021 (Notice (6)) CM-STATUS message sent. Event Type Code: 22; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:9f:5e:a8;CMTS-MAC=00:af:1f:1f:85:5e;CM-QOS=1.1;CM-VER=3.1;
Thu Jun 24 17:15:39 2021 (Notice (6)) CM-STATUS message sent. Event Type Code: 20; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:9f:5e:a8;CMTS-MAC=00:af:1f:1f:85:5e;CM-QOS=1.1;CM-VER=3.1;
Thu Jun 24 17:14:55 2021 (Notice (6)) CM-STATUS message sent. Event Type Code: 22; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:9f:5e:a8;CMTS-MAC=00:af:1f:1f:85:5e;CM-QOS=1.1;CM-VER=3.1;
Thu Jun 24 17:14:02 2021 (Notice (6)) CM-STATUS message sent. Event Type Code: 20; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:9f:5e:a8;CMTS-MAC=00:af:1f:1f:85:5e;CM-QOS=1.1;CM-VER=3.1;
Thu Jun 24 17:13:34 2021 (Notice (6)) CM-STATUS message sent. Event Type Code: 22; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:9f:5e:a8;CMTS-MAC=00:af:1f:1f:85:5e;CM-QOS=1.1;CM-VER=3.1;Please post a copy and paste of the modems connection status page.
- RcanneAspirant
I also suffer from the same situation on the Nighthawk CM2000 (Blinking downstream light,) and have tried everything that is offered to correct the problem with no results. I restart the modem and typically within days, if not hours the problem is back. The longest it has stayed solid is about a week. Like others have reported the modem seems to be functioning normally; speed is as expected. So, my question is hopefully simple to answer, should I stop concerning myself with the blinking downstream light, and just let it blink? No need to get technical please, just a straight forward "YES" or "NO" would be greatly appreciated.
Rcanne wrote:
I also suffer from the same situation on the Nighthawk CM2000 (Blinking downstream light,) and have tried everything that is offered to correct the problem with no results. I restart the modem and typically within days, if not hours the problem is back. The longest it has stayed solid is about a week. Like others have reported the modem seems to be functioning normally; speed is as expected. So, my question is hopefully simple to answer, should I stop concerning myself with the blinking downstream light, and just let it blink? No need to get technical please, just a straight forward "YES" or "NO" would be greatly appreciated.