I've talked with my ISP multiple times and they say the issue is on my end. Everything is exactly the same in my setup as it was four or so weeks ago, before this started happening. No splitters. Just a TP Link Archer A6 router. Again, nothing has changed from when it was working (on my end). ISP says it's my problem. The error log goes on and on, but there are some screenshots below. Thanks for your help!

Any Criticals, Errors or Warnings seen in the event logs needs to be reviewed and resolved by the ISP. Indicates a signal issue on the ISP line up to the modem. Please post a copy and paste of the modems connection status page.https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-router

No, this: https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-router As seen here: https://community.netgear.com/t5/Cable-Modems-Gateways/Nighthawk-C7000V2-Google-TCL-TV-Connects-but-won-t-get-Internet/m-p/2332095/highlight/true#M45269

Cable connection page looks good but your logs indicate a line issue. Start with removing any amplifiers, signal attenuators, or splitters from the coax. From there check the line for kinks, damage, moisture in the line. Check the connectors for improperly made ends, foil touching the copper coax line, loose connections, bad/old/cheap connectors, or corroded connections. Replace them if you do. If you can, simply connect the modem right where the coax comes into the home. This prevents wiring in the home from being the issue. And some ISP’s charge if the wiring issue is in the home. So this helps prevent this. If none of that helps, the isp needs to check it.

CM500 losing connection | NETGEAR Communities

7 Replies

FURRYe38
Guru - Experienced User
Aug 28, 2023
Any Criticals, Errors or Warnings seen in the event logs needs to be reviewed and resolved by the ISP. Indicates a signal issue on the ISP line up to the modem.

Please post a copy and paste of the modems connection status page.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-router
- Hidesome
  Aspirant
  Aug 28, 2023
  This?
  - FURRYe38
    Guru - Experienced User
    Aug 28, 2023
    No, this:
    
    https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-router
    
    As seen here:
    
    https://community.netgear.com/t5/Cable-Modems-Gateways/Nighthawk-C7000V2-Google-TCL-TV-Connects-but-won-t-get-Internet/m-p/2332095/highlight/true#M45269

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CM500 losing connection