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elewis566's avatar
elewis566
Aspirant
May 19, 2021

CM600 and Suddenlink tap issues?

Here is a screen shot of the latest Cable Connection info.

This was an hour after it rebooted. I have had 2 techs come out and re-terminate all the lines. One actually went to the Tap and checked the signal there. He said that the levels were not balanced. We disconnect multiple times a day. Also, my neighbors are reporting issues. Can anyone help me get this resolved?

 

3 Replies

  • elewis566's avatar
    elewis566
    Aspirant
    May 19, 2021

    In case the image doesn't load.

     

    Frequency start Value
    This field below allows you to modify the frequency the cable modem start with its scan during initialization and registration. Enter the new start frequency and restart the cable modem for it to take effect.
    Starting Frequency
     

    Startup Procedure

    ProcedureStatusComment
    Acquire Downstream Channel645000000 HzLocked
    Connectivity StateOKOperational
    Boot StateOKOperational
    SecurityEnableBPI+
    IP Provisioning ModeHonor MDDAPM
     

    <tabindex=-1>Downstream Bonded Channels</tabindex=-1>

    ChannelLock StatusModulationChannel IDFrequencyPowerSNRCorrectablesUncorrectables
    1LockedQAM25616645000000 Hz8.2 dBmV36.8 dB12593210
    2LockedQAM2561555000000 Hz8.4 dBmV37.0 dB21813775
    3LockedQAM2562561000000 Hz9.1 dBmV37.0 dB22593718
    4LockedQAM2563567000000 Hz8.8 dBmV37.1 dB21273796
    5LockedQAM2564573000000 Hz8.9 dBmV37.0 dB18353902
    6LockedQAM25611615000000 Hz9.0 dBmV37.0 dB526322194
    7LockedQAM25612621000000 Hz8.2 dBmV36.8 dB16673118
    8LockedQAM25613627000000 Hz9.4 dBmV36.9 dB17103481
    9LockedQAM25614633000000 Hz9.5 dBmV36.9 dB16543499
    10LockedQAM25617651000000 Hz6.7 dBmV36.3 dB17013766
    11LockedQAM25618657000000 Hz7.2 dBmV36.3 dB17793682
    12LockedQAM25619663000000 Hz6.7 dBmV36.0 dB18173672
    13LockedQAM25620669000000 Hz6.5 dBmV36.1 dB17893716
    14LockedQAM25621675000000 Hz6.7 dBmV35.8 dB13483691
    15LockedQAM25622681000000 Hz7.0 dBmV36.3 dB11943081
    16LockedQAM25623687000000 Hz7.1 dBmV36.2 dB11512951
    17LockedQAM25624693000000 Hz6.9 dBmV36.2 dB00
    18LockedQAM25625699000000 Hz7.2 dBmV36.2 dB00
    19LockedQAM25626705000000 Hz6.8 dBmV35.9 dB00
    20LockedQAM25627711000000 Hz7.0 dBmV36.1 dB00
    21LockedQAM25628717000000 Hz6.6 dBmV35.7 dB00
    22LockedQAM25629723000000 Hz6.8 dBmV36.0 dB00
    23LockedQAM25630729000000 Hz5.9 dBmV35.7 dB00
    24LockedQAM25631735000000 Hz5.5 dBmV35.9 dB00
     

    <tabindex=-1>Upstream Bonded Channels</tabindex=-1>

    ChannelLock StatusUS Channel TypeChannel IDSymbol RateFrequencyPower
    1LockedATDMA242560 Ksym/sec21400000 Hz50.0 dBmV
    2LockedATDMA215120 Ksym/sec37500000 Hz47.5 dBmV
    3LockedATDMA225120 Ksym/sec30700000 Hz46.8 dBmV
    4LockedATDMA232560 Ksym/sec25000000 Hz48.0 dBmV
    5Not LockedUnknown00 Ksym/sec0 Hz0.0 dBmV
    6Not LockedUnknown00 Ksym/sec0 Hz0.0 dBmV
    7Not LockedUnknown00 Ksym/sec0 Hz0.0 dBmV
    8Not LockedUnknown00 Ksym/sec0 Hz0.0 dBmV
    • plemans's avatar
      plemans
      Guru - Experienced User
      May 19, 2021

      So you've got errors in your line. The techs have said theirs errors in your line. The neighbors are all having issues. 

      this really seems to be an ISP issue and not a modem issue. 

      • elewis566's avatar
        elewis566
        Aspirant
        May 19, 2021

        I agree. They keep telling everyone that it is our equipment. I have another tech coming tomorrow. 

        Just had another outage. Here are the logs during that outage.

         

        2021-05-19, 10:24:37

        Notice (6)

        TLV-11 - unrecognized OID;CM-MAC=08:36:c9:bf:a2:a8;CMTS-MAC=00:01:5c:b4:c8:4b;CM-QOS=1.1;CM-VER=3.0;

        2021-05-19, 10:24:36

        Warning (5)

        DHCP WARNING - Non-critical field invalid in response ;CM-MAC=08:36:c9:bf:a2:a8;CMTS-MAC=00:01:5c:b4:c8:4b;CM-QOS=1.1;CM-VER=3.0;

        2021-05-19, 10:24:36

        Error (4)

        Primary address failed, secondary active;CM-MAC=08:36:c9:bf:a2:a8;CMTS-MAC=00:01:5c:b4:c8:4b;CM-QOS=1.1;CM-VER=3.0;

        2021-05-19, 10:24:31

        Critical (3)

        DHCP failed - RS sent, no RA received;CM-MAC=08:36:c9:bf:a2:a8;CMTS-MAC=00:01:5c:b4:c8:4b;CM-QOS=1.0;CM-VER=3.0;

        2021-05-19, 10:24:14

        Notice (6)

        Honoring MDD; IP provisioning mode = APM

        2021-05-19, 10:24:02

        Critical (3)

        Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=08:36:c9:bf:a2:a8;CMTS-MAC=00:01:5c:b4:c8:4b;CM-QOS=1.1;CM-VER=3.0;

        2021-05-19, 10:19:48

        Critical (3)

        Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=08:36:c9:bf:a2:a8;CMTS-MAC=00:01:5c:b4:c8:4b;CM-QOS=1.1;CM-VER=3.0;