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Forum Discussion
CM600 Can't Get it Connected to Optimum online ip provisioning
I'm trying to activate a CM600 cable modem with optimum online and they're having an issue that the modem comes in and out of the network and they can't activate it. After doing some research I am thinking that it is stuck in IPv6 mode the modem currently has installed firmware V1.01.14 is there any way to get the firmware updated to V1.0.1.16 without connecting it to a service provider that has that firmware and then network is IPv6 enabled. I believe my issue is because optimum online is IPV4 and I am getting an error I believe. The modem does seem to connect to the network but then drops in and out with error messages within the logs.
5 Replies
Hi ezjose1,
Please visit the link on how to activate cable internet service.
You need to contact your internet service provider to activate the new modem.
http://www.downloads.netgear.com/files/GDC/CM600/CM600_All_MSOs_QSG_EN.pdf
I tried several times to contact my service provider they said the modem tells them it's a Netgear but does not send them a signal I'm assuming because it's an IPv6 only mode, am I wrong? Could there be something wrong with the modem?
The cable modem support both IPv4 and IPv6.
https://kb.netgear.com/24938/How-do-I-connect-my-NETGEAR-Cable-Modem-Router
