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Forum Discussion
Comcast pops up when I don't have comcast internet
I recently moved to a new area. I tried to hook up my N450 to the internet, and when I do, a prompt to sign in to comcast shows up. I do not have comcast internet currently, but did in the past. I have done three full factory resets and the same box keeps popping up to sign into comcast. Is this an issue where I need to contact comcast and have them fix it? Or is there a way I can fix this without spend 7 hours on the phone?
1 Reply
you will need to activate your modem on your comcast account.
either you can SELF-ACTIVATE or call 1800-OK-BEGIN
https://www.xfinity.com/support/phone/how-to-activate-your-self-install-devices/
Activate Your Equipment Over the Phone
- Call 1-855-OK-BEGIN (1-855-652-3446).
- While on the line for telephone activation, you will need:
- The phone number associated with your account.
- The last four digits of the equipment serial number(s).
- The location of the equipment (living room, bedroom, etc.).
