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7 Replies

  • antinode's avatar
    antinode
    Guru
    Jan 16, 2018

       You've posted a question (badly) about a DSL modem+router in a forum
    intended for "Cable Modems & Routers", and included approximately no
    useful information in it.  "not working" is not a useful problem
    description.  It does not say what you did.  It does not say what
    happened when you did it.  As usual, showing actual actions with their
    actual results (error messages, LED indicators, ...) can be more helpful
    than vague descriptions or interpretations.

       Firmware version?

       To begin, visit http://netgear.com/support , put in your model
    number, and look for Documentation.  Get the User Manual.  Read.

    • Disgruntled666's avatar
      Disgruntled666
      Aspirant
      Jan 16, 2018
      Such a lovely tech nerd aren't we?
      Manual read. Did that before posting here.
    • Disgruntled666's avatar
      Disgruntled666
      Aspirant
      Jan 16, 2018
      Such a lovely tech nerd aren't we?
      Manual read. Did that before posting here.
      What was I doing? Using chromecast and connecting with my phone.
      Tried every other device in the house to connect to the 2.4 channel.
      Lights that would suggest error, none.
      Error messages only from other devices saying cannot connect.
      Just as vague only more words.
      Guessing my option is return faulty device as forum just as useful as non existent phone service
      • antinode's avatar
        antinode
        Guru
        Jan 16, 2018

        > Manual read. Did that before posting here.

           Wasn't obvious.

        > Lights that would suggest error, none.

           I'm glad that you're satisfied, but that doesn't tell me much about
        the actual states of the LED indicators on your router.  The "2.4 GHz
        WiFi", "5 GHz WiFi", and "WiFi On/Off button with WiFi LED" LEDs would
        be particularly interesting.

        > Just as vague only more words.

           Yup.  Which is why some accurate, specific details would be more
        helpful.

        >    Firmware version?

           Still wondering.

        > Tried every other device in the house to connect to the 2.4 channel.

           What, exactly, happens when you try?  Does that network SSID appear
        in the lists of available networks on these devices?  Does the 5GHz
        radio work any better?

        > Guessing my option is return faulty device as forum just as useful as
        > non existent phone service

           "Life is like a sewer... what you get out of it depends on what you
        put into it."