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Nintendians's avatar
Nintendians
Aspirant
Sep 18, 2020
Solved

dead slow internet speed

i'm only getting 1/10th speed of my xfinity 1gbps (1000mbps) speed plan. tried using all cat5e ethernet cable i have even the one that came with it. still same results. just my gaming pc with the modem.

 

update: same with all different kinds of cat6 ethernet cable that i have too.

28 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User

    What speed do you get directly connected to the modem?

    What firmware version are you on? 

    Did you just update to gig speeds? If so, i'd recommend a factory reset and reinstall. make sure to leave qos, access controls, traffic monitoring, and parental controls all disabled. 

    • Nintendians's avatar
      Nintendians
      Aspirant

      100mbps down and 35mbps up

       

      V6.01.06

       

      done, but still same speed results.

      • plemans's avatar
        plemans
        Guru - Experienced User

        do you have a screen snip of your cable connections page and logs from the modem?